Position responsibilities:

• Configure and implement Sage Intacct accounting software, following our prescriptive implementation methodology resulting in in-scope/on-budget/on-time delivery, high customer satisfaction, and successful customer adoption
• Manage project timelines, deliverables, and resources efficiently, utilizing task management tools to ensure project milestones are met and communication is streamlined across all stakeholders.
• Consult with clients to analyze, define, and document accounting workflows and functional requirements for the implemented solution
• Develop and maintain expertise in Sage Intacct features and functionality applicable to the restaurant and hospitality industry
• Perform accounting data conversions from various accounting systems (i.e. QuickBooks) to include data cleansing, data mapping, translations, validation, testing, and review
• Design and build restaurant industry specific key performance indicators, reports, and dashboards
• Conduct training for client end-users at all levels of the client organization
• Respond to client technical support issues and own the successful resolution of support tickets
• Work in a team-oriented environment and collaborate with Senior Consultants and practice leadership to ensure successful project delivery
• Deliver prompt, concise, and friendly communication to build trust and long-term relationships with clients
• Provide exceptional customer service to client personnel and internal team
• Work with clients to understand business and back office requirements.
• Define service scope (statement of work) and corresponding labor estimates to complete assignments.
• Demonstrates ability to estimate and manage work assignments to budget.
• Provide lead technical support in business development opportunities.
• Assist in research of new technologies and trends that might impact our clients and make appropriate recommendations.
• Team leadership, direction, and engagement supervision of Consultants.
• Assist client with compliance areas associated with back office service
• Manage assigned client service engagements
• Execute assigned tasks relating to the client’s back office services or as assigned by the Consulting Manager
• Communicate advice and answer questions of client staff relating to client’s back office services
• Provide training or assistance to client staff relating to client’s back office services
• Perform emergency on-site or remote support as needed as requested by client or other consultants when urgent issues arise.
• Pursue advancement in technical back office service capabilities as well as advancement in “soft skill” competencies
• Mentor other consultants and assist them with client management

Qualifications:

• Bachelor’s degree in accounting, finance, or MIS
• CPA, CMA, or PMP certification is preferred
• Two (2) + years’ experience in one or more of the following areas:
• Consulting and implementing Sage Intacct, Restaurant365, NetSuite, Acumatica, or similar SaaS financial applications for multiple clients
• Full-cycle accounting experience with financial close responsibility in the restaurant/hospitality industry
• Client Accounting Services (CAS) role in a CPA firm or restaurant accounting firm
• In-depth understanding of accounting standards, general ledger/subledger concepts, and financial close procedures
• Advanced proficiency with Excel (pivot tables, VLOOKUP’s, macros, etc.) for efficient data mapping, integration, and migration of customer data
• Ability to work effectively and professionally with employees at all levels of a client’s organization, including executive leadership
• Self-motivated with excellent organization, communication, and collaboration skills
• Excellent attention to detail, written and verbal communication, and high personal quality expectations
• Ability to successfully multi-task across projects, customers, and internal activities
• Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented
• Ability to work collaboratively in a team environment