Assistant Director of Financial Aid

Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study.

At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other.

Job Description

The Assistant Director of Financial Aid, reporting to the Director of Financial Aid and working closely with the Director of Financial Aid Operations, will evaluate, approve and award financial aid to students in accordance with Federal, State and University regulations, policies and operating guidelines.  The Assistant Director will develop effective relationships with other key offices at the University in order to improve customer satisfaction.

This is a temporary, hourly, part-time, hybrid position, three (3) days in the office and one (1) day remote.

Responsibilities:

• Conduct proactive outreach to students including email, phone and text
• Schedule appointments with current and prospective students
• Assess the financial need of students and advise students and parents regarding financial aid options, process and requirements
• Evaluate Student Academic Progress and facilitate the appeal process
• Perform standard and customized report writing for Banner and Excel
• Troubleshoot Banner issues within the office to help increase efficiency
• Assist in daily processing of COD and CPS when assigned
• Assist with the development and coordination of yearly activities including the development of new literature, forms, mass communication plan
• Prepare documentation with Director for Uniform Audit (A-133) and other federal and state reports
• Work closely with Financial Aid consultants as needed
• Complete and Assist with Yearly Banner Roll, FISAP Reporting, Monthly reconciliation including Pell & Direct Loans and Perkins reporting
• Manage, maintain, and counsel an assigned caseload of prospective and current students
• Work closely with first generation University students and families
• Review and approve Refund requests
• Work closely with Admission team to provide presentations and one on one counseling during programmed events occasionally required on weekends such as but not limited to: Accepted Students Day, Open House, Early Action Brunch, Last Look Weekend, and evening outreach
• Create and present workshops on and off campus to encourage FAFSA filing of prospective students and clearance for continuing students
• Work closely with Oxley Advisors and Program Directors to provide lists and information on students with outstanding balances
• foster and maintain partnerships across programs
• Engage students through financial literacy workshops
• Work closely with Student Accounts
• Assist with NYS HESC awards
• Other duties as assigned

• Bachelor’s degree required
• Two years minimum experience directly related to the duties listed above
• Extensive knowledge of financial aid policies, procedures and eligibility requirements
• Ability to create and maintain an environment that fosters team solutions across various departments on campus
• Ability to communicate effectively, both orally and in writing
• Banner, Argos, ED Connect, COD, NSLDS, Microsoft Office experience preferred
• Able to maintain a positive, upbeat attitude; have a proactive approach in a fast-paced work environment
• Experience providing excellent customer service and have the ability to use positive language in challenging situations

Hourly range: $40 - $45 an hour / 19 hours per week

• Employee Assistance Plan