Description

The Role

Our world class Information Technology team is seeking a Systems Administrator to provide technical assistance and end-user support related to computer systems and hardware/software. You will train users, write technical documents and manage asset inventory. You will respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

What the Team Wants You to Know

Being an IT Cloud Applications Administrator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to build and deploy highly scalable Cloud environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.

What You’ll Do:

• Be part of an empowered culture where you are a key contributor to the success of the company.
• Troubleshoot and resolve basic client hardware, operating system, and software related problems.
• Lead technical discussions with stakeholders to help adoption of new technologies
• Assist with New-hire orientation and manager On/Off-boarding tasks.
• Utilize helpdesk ticketing system to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements).
• Create Solutions/documentation as needed.
• Partner closely with teams across Ampere, to solve for the entire organization - solving locally and thinking globally.
• Assist with evaluating, configuring, and managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption.
• Solve complex technical end-user problems in, software, and cloud-based tools.

What You’ll Bring:

• 5+ years of System/Cloud Administration and/or Service Desk support experience is highly preferred.
• Hands on experience building and configuring complex cloud-native applications.
• Able to work on a variety of cutting edge, business-critical projects at the forefront of application development and cloud technology.
• Excellent organizational and interpersonal skills along with good verbal and written skills.
• Strong customer service skills.
• Able to quickly adapt to fast changing priorities and deadlines.
• Able to work with minimum supervision.
• Experience moving tasks along in a sprint or project capacity with tightly specified timelines
• Experience with scripting (PowerShell, Python, etc.).

Education

• Minimum Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related technical field
• Microsoft MCSA Certifications (preferred)

Perks in Portland

• Walking distance of breweries, landscaped parks, art galleries, restaurants and shops
• Garage parking
• On-site bike parking and repair station
• Gym
• On-site café, bar, and market
• Roof top terrace with Willamette River views
• Healthy snacks, espresso and drinks
• Standing /Ergo friendly desk set up
• Game room
• Unlimited Flextime and 10+ paid holidays

Our Company

Ampere is designing the future of hyperscale cloud and edge computing with the world’s first cloud native processor. Built for the cloud with a modern 64-bit Arm server-based architecture, Ampere gives customers the freedom to accelerate the delivery of all cloud computing applications. With industry-leading cloud performance, power efficiency and scalability, Ampere processors are tailored for the continued growth of cloud and edge computing.

Our Story

Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come.

Our world class team of engineers, with depth and expertise in the cloud and semiconductor industries, is not only focused on the development of new semiconductor designs but also building out the first software ecosystem for Arm®-based server processors. Through the Ampere approach to the cloud and edge, we give our customers the freedom to challenge the status quo and accelerate next-generation data centers for the most memory-intensive applications. Given the challenge we have outlined, we are building a culture of entrepreneurs that ensure customers come first, proactively approaching industry challenges in the areas of security, power and performance, delivering results that matter most.

#LI-CB1 #LI-Hybrid

Ampere is an inclusive and equal opportunity employer and welcomes applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, religion, age, veteran and/or military status, sex, sexual orientation, gender, gender identity, gender expression, physical or mental disability, or any other basis protected by federal, state or local law.