Product Manager II

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. 

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Product Manager II, is responsible for driving the strategy, development, and execution of innovative digital solutions across the brand in the region. This role focuses on creating seamless digital consumer experiences that enhance guest interactions and improve franchisee efficiency. The Product Manager II will oversee product lifecycles, from vision and strategy to execution and performance monitoring, ensuring alignment with business objectives and user needs.

Role & Responsibilities:

• Develop and execute a comprehensive product roadmap, prioritizing features and enhancements based on business objectives, user feedback, and market trends.
• Lead cross-functional collaboration with teams such as Operations, Engineering, Design, Marketing, and Restaurant Technology to deliver high-quality digital solutions.
• Define and communicate product vision, strategy, and value propositions to internal and external stakeholders.
• Manage vendor relationships, including technology selection, contract negotiations, and delivery timelines.
• Oversee product development processes, from ideation to launch, ensuring timely delivery of solutions that meet business and user needs.
• Create and maintain product requirements, user stories, and acceptance criteria, ensuring clear alignment with design, development, and QA teams.
• Analyze product metrics (e.g., NPS, engagement, conversion) and user feedback to inform continuous improvements.
• Conduct evaluative user research (e.g., surveys, usability tests, A/B testing) to validate product solutions and identify areas for enhancement.
• Manage franchisee committees, gathering insights and building relationships to ensure products address operational challenges effectively.
• Provide updates to senior leadership on project progress, performance metrics, and strategic initiatives.

Qualifications:

• 3+ years with proven experience as a Product Manager, within software or technology industries, preferably in QSR or related sectors.
• Bachelor's degree in computer science, engineering, business, or a related field; technical background preferred.
• Strong knowledge of product management frameworks (e.g., Agile, SCRUM) and experience working with data and metrics (e.g., SQL, Tableau, Looker).
• Demonstrated success in defining and launching products that enhance user experiences and deliver business impact.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across diverse teams.
• Vendor management experience, including evaluating and managing external technology providers.
• Familiarity with restaurant operations and franchise systems is a plus.

• Mobile app, website, and online ordering platforms.
• Digital ordering solutions, including kiosks, digital shelving, order-ready screens, and third-party delivery integrations.
• Franchisee tools and insights platforms to enhance business operations and efficiency.

• Strategic thinking and analytical problem-solving abilities.
• Ability to balance tactical execution with strategic vision.
• Passion for customer-centric innovation and digital transformation.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.