Full-Time

Technical Account Manager

Onsite

Posted on 6/4/2024

Axon

Axon

1,001-5,000 employees

Public safety technology and evidence management

Hardware
Aerospace

Compensation Overview

$64k - $100kAnnually

+ 401k with employer match + Fitness programs + Emotional & mental wellness support + Learning & development programs

Mid

New York, NY, USA

Required Skills
Communications
Quality Assurance (QA)
Requirements
  • Bachelor’s Degree or equivalent work experience
  • 1 year of experience working with Major City or Enterprise-level customers
  • Proven track record of successfully managing customer relationships and technical projects
  • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
  • Creative problem-solving skills
  • Excellent interpersonal skills with strong written and verbal communication
  • Detail oriented with excellent organizational and time management skills
  • Demonstrated ability to deal with change and excel in high-stress situations
Responsibilities
  • Familiar with Axon technologies/products
  • Use exceptional written and oral communication skills for business and technical presentations
  • Manage customer expectations and provide tier I technical support
  • Develop relationships with key partners for growth within customer base
  • Maintain customer confidence in high-pressure situations
  • Perform local QA testing and manage firmware deployment schedule
  • Assist in Axon Evidence training for NYPD and Partner Agencies
  • Prepare camera kits and support BWC supply management
  • Onsite testing and quality evaluation of returned BWC
  • Collect hardware for Body Worn Camera Hardware/Fleet RMA for the NYPD
  • Update SharePoint with proper artifacts and documentation prior to release of new features

Axon specializes in public safety technologies such as connected cameras, advanced energy weapons, and evidence management software, focusing on enhancing safety and reducing conflicts. Working at this company offers a unique environment committed to high-stakes problem solving and impactful innovation. Employees can take pride in contributing to significant societal benefits, including significant initiatives aimed at reducing gun-related deaths between police and the public, aligning personal goals with broader social impact.

Company Stage

IPO

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Growth & Insights
Headcount

6 month growth

11%

1 year growth

22%

2 year growth

65%

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development