Responsibilities

• Lead the development of a performance management and metrics framework for evaluation of the HDOH’s public health programs, divisions, and offices.
• Research and evaluate similar performance management systems design and implementation in several other jurisdictions to inform the planning, design, and implementation of this for the HDOH.
• Plan, guide, and collaborate with agency, division, and office leadership on requirements for a performance management system.
• Create business and technical requirements for the system, then develop these with stakeholders for technical implementation.
• Lead planning and co-creation of relevant process and outcome metrics alongside program area stakeholders to improve divisions’ operations and evaluation.
• Plan and direct the performance management metrics initiative, working closely with HDOH teams to ensure the approach and system design meets Public Health Accreditation Board (PHAB) requirements.
• Lead planning and facilitate collaborative development with HDOH staff of program-appropriate metrics for individual public health program and overall HDOH agency evaluation of effectiveness, efficiency, equity, and impacts on resident outcomes.
• Assist technical and project staff in associated planning tasks for technical systems development of the infrastructure implemented to house and maintain internal and publicly accessible metrics.
• Plan and support the establishment of a HDOH-wide initiative for metrics development, use, and iterative evaluation using organizational change management techniques.
• Plan, implement, and support the establishment of an organizational culture of continuous quality improvement based on data.
• Lead organizational change efforts related to performance metrics, focused on the HDOH and individual program areas, using a standard methodology (e.g., ADKAR.)
• Evaluate and implement training within the HDOH to address the motivations for change towards making data-driven-decisions for public health programs.
• Plan, drive, and realize the achievement of these Expected Outputs:
• Environmental scan of performance management metrics, at the agency-wide and program-specific requirements. Conduct and document the scan for a roadmap framed with two lenses: internal program evaluation, as well as external public-facing outcomes and community engagement.
• Initial CQI and Metrics Roadmap.
• Pilot of HDOH-wide and program-specific dashboards with internal views.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Public Health, Business Administration, Evaluation, Implementation Science, or a related field.
• A Master’s degree in a similar field is preferred but not required.
• 10 years of experience in business analysis, with a focus on healthcare, public health systems, management consulting, or information systems.
• Demonstrated experience in gathering, analyzing, documenting, and implementing performance metrics, particularly for complex public health systems or healthcare institutions.
• Experience working with public health agencies, healthcare systems, and data systems is highly desirable.
• Experience in project management processes, including developing and implementing complex projects for evaluation and measurement.
• Significant experience with performance management, metrics, and key-performance-indicators development and associated support tools.
• Knowledge of business process modeling, requirements-traceability matrices (RTMs), KPI, OKR, metrics frameworks, and other analytical tools.
• Familiarity with evaluation, indicators development methodologies, and public health workflows, including data collection, data management, and continuous quality improvement.
• Experience with organizational change implementation and training, using a reference model such as ADKAR.
• Experience with data collection, evaluation, and implementation of automated reporting or dashboards and evaluative processes based on data integration and analytics tools is a plus.
• Understanding of public health measures, based on other jurisdictions campaigns, national, and international metrics of health system effectiveness preferred.
• Communication & Collaboration:
• Strong interpersonal and communication skills, with the ability to facilitate meetings and collaborate with diverse teams, including technical, non-technical, and public health professionals.
• Proven ability to work with cross-functional teams to bridge the gap between business requirements and technical solutions.
• Experience in stakeholder management, including working with public health officials, government agencies, and external vendors.
• Experience managing and directing initiatives and projects.
• Project Management:
• Experience in project planning and management, including creating and maintaining work breakdown structures (WBS) to track project milestones and deliverables.
• Ability to work in fast-paced environments and manage multiple priorities while meeting deadlines.
• Ability to manage complex tasks and communicate these to leadership, subject matter experts, and technical teams.
• Strong problem-solving skills and the ability to manage complex tasks with limited supervision.