Provisioning Service Delivery Co-Ordinator

Job Description

• Project management of customer orders (Broadband/Leased Line/Hosted), including providing detailed updates to customers via telephone and email.
• Ensuring all orders are kept fully updated with accurate notes on our CRM system.
• Accurate and timely processing of customer orders in line with our own SLAs and customer requirements.
• Efficiently monitor and self-manage work flows internally and with third parties.
• Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolve.
• Build and maintain strong relationships with internal and external stakeholders to support team objective and act as main point of liaison of our non-mobile orders
• Identify opportunities for process improvement, automation, and operational efficiency.
• Work with stakeholders to create, update and oversee processes and workflows for existing provisioning processes and implement timely updates as changes occur.
• Maintain key information and data points for order tracking and updates
• Work towards established department KPIs.

Qualifications

• Good organisation and ability to multitask.
• A good team player & can-do attitude.
• Strong attention to detail and consistent accuracy.
• Good knowledge of Microsoft Office Products.
• An ability to demonstrate initiative in problem solving