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HRIS Support Analyst
Remote Optional
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Customer Service
  • 1+ year(s) of HRIS experience, preferably in Workday modules Benefits, Compensation, and Learning. Bonus points for Talent & Performance and general HCM
  • Demonstrated customer service or technical support experience
  • Ability to effectively communicate complex ideas clearly and concisely, both verbally and in writing, and ensuring that inquiries are addressed in a timely manner
  • Strong organizational and prioritization skills
  • Experience in developing and documenting processes, as well as performing diagnostic tests and audits
  • Possesses a strong work ethic for working with confidential information
  • Troubleshooting issues experienced by end users in the areas of benefits, compensation, learning, talent & performance and general HCM by reviewing the transactions and BP definitions to determine the root cause of the issue or finding an alternative solution until the issue can be resolved
  • Training and onboarding new T&D team members in navigating Workday across the areas of benefits, compensation, payroll, learning and talent
  • Performing audits on HR processes and documents, including hiring, termination of service, and job profile and position creations, when required
  • Leading the change management and system support for Employee and Manager Self-service features in Workday
  • Providing Workday end user support in areas of Learning (course enrollments and completions), Timekeeping (entry and completion), Headcount Management (position creation, resignations, data integrity) and other employee and manager self-service functionality
  • Developing procedures, guidelines and documentation for Workday and assisting employees with system navigation, responding to all HRIS system login and user setup inquiries and issues
  • Creating user guides to train and setup all new users on the system
  • Identifying areas of process improvement within the HRIS across the T&D team and work with the HRIS team to implement and test the configuration changes
  • Working cross functionally with IT Support to troubleshoot user login issues
  • Assisting the HRIS team with reviewing Workday major releases, and helping with configuration, testing and implementation as needed
  • Assisting HRIS team in configuration of new features and testing, as needed
Desired Qualifications
  • A bachelor's degree in computer science, information systems, HR management, business administration, or similar
Basis Technologies
Cloud-based workflow automation
Company mission
Centro's technology platform, Basis, is an advertising solution unifying programmatic buying, workflow automation and business intelligence.