Full-Time

Coordinator

HR Ops, Hybrid

Posted on 11/23/2024

Ultra Mobile

Ultra Mobile

201-500 employees

Provides high-speed internet for rural areas

Consumer Goods

Compensation Overview

$25 - $33Hourly

Entry

Newport Beach, CA, USA

This role is a hybrid opportunity that requires a local commutable distance to the HQ Costa Mesa, CA office as needed.

Category
Human Resources
Operations & Logistics
People & HR
Required Skills
Customer Service
Requirements
  • 0-1 year experience in an HR or customer/client service-oriented professional role
  • General interest in Human Resources and to grow within the HR field
  • Demonstrated ability to work in a collaborative environment, build consensus, and promote the exchange of information among project team members.
  • Strong written, oral, and interpersonal communication skills.
  • Detail-oriented, strong analytical, problem-solving, and organizational skills.
  • Ability to handle multiple concurrent tasks and changing priorities.
  • Intermediate knowledge of Microsoft Office including Excel and G Suite applications.
  • Proven ability to work with confidential information.
  • Ability to thrive in a fast-paced, highly ambiguous environment; flexible and adaptable
  • Ability to meet deadlines
  • Ability to work with and interact with all levels of the organization.
Responsibilities
  • Supports the HR Ops team in the following areas: New Hire Onboarding, Change of Status, Employee Documentation and Paperwork, I-9 Support, HR Communications, Ultra/TMUS Integration (Mintegration), Job Descriptions, Promotion Process and Cycles, Employee Personal Files, Timecard Approvals, General HR Ops Support.
  • Maintains HR Op’s Job descriptions on Google Drive and files job descriptions by the department.
  • Reviews periodically to ensure the most up-to-date job descriptions.
  • Keeps up to date repository of job descriptions.
  • During promotions, coordinates with managers to ensure job descriptions for new roles have been created and are accurate. Sends new job descriptions to employees for review and signature.
  • Helps managers with the creation of job descriptions.
  • Tracks signing of job descriptions in ADP custom field.
  • Supports the promotion process by ensuring the manager has provided job descriptions for the new role their direct report is being promoted into.
  • Follows up with managers if job description needs more details.
  • Assists with posting promotions on the internal job board as part of our promotion process as assigned.
  • Provides details to employees on how to apply via the internal job board.
  • Ensures employee has applied to position within 5 business days.
  • Follows Talent Acquisition’s process and guidelines on job postings.
  • Creates promotion/job changes letters as assigned.
  • Ensures promotion letters are uploaded to ADP for Payroll verification. Files promotion letters and job descriptions in the appropriate employee file.
  • Ensures employee files are organized and up to date.
  • Files signed policies in employee files.
  • Audits files annually and as needed obtains missing files/documents.
  • Ensures timecards are approved by managers each pay period prior according to the timecard approval schedule.
  • Sends out email and slack reminders about timecard approvals.
  • Trains managers and employees on the timecard process.
  • Audits timecards for accuracy and identifies trends around overtime and meal penalties.
  • Answers employee questions as needed.
  • Supports the company’s integration to T-Mobile from an HR Ops perspective.
  • Inputs change of status (manager, title, etc) in ADP as assigned.
  • Provides miscellaneous Data Entry into ADP and other HR Ops systems as needed.
  • Assists with tasks related to former Stock Options program as directed by the HRBP and/or SVP, HR.
  • Coordinates HR Communications and assists with the creation of communications as well as maintaining communication calendar.

Ultra Mobile provides high-speed and reliable internet services, focusing on rural and underserved areas. The company uses advanced 5G and 4G LTE technologies to deliver fast internet through tri-band mesh Wi-Fi devices, ensuring consistent service even in adverse weather conditions, which is a common problem with traditional satellite internet. Ultra Mobile primarily serves individuals and families in rural communities who have limited internet options. Unlike many competitors, Ultra Mobile offers flexible internet plans without long-term contracts or hidden fees, making it appealing to customers who prefer transparency. Revenue is generated from the sale of internet plans and necessary devices, which customers can purchase directly from the company. Ultra Mobile also prioritizes customer satisfaction with US-based support, distinguishing itself in the telecommunications market.

Company Stage

M&A

Total Funding

N/A

Headquarters

Santa Ana, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition by T-Mobile could provide Ultra Mobile with additional resources and infrastructure to expand its services further.
  • Ultra Mobile's emphasis on customer satisfaction with US-based support can lead to high customer retention and positive word-of-mouth.
  • The launch of Mint Mobile as a subsidiary demonstrates Ultra Mobile's ability to innovate and create successful new brands in the telecommunications market.

What critics are saying

  • The competitive landscape of rural internet services is intensifying, with major players like T-Mobile and Verizon also expanding their 5G home internet plans.
  • Dependence on T-Mobile's network infrastructure could pose risks if there are changes in partnership terms or network issues.

What makes Ultra Mobile unique

  • Ultra Mobile focuses on providing high-speed internet to rural and underserved areas, a market often neglected by larger telecommunications companies.
  • Their use of advanced 5G and 4G LTE technologies combined with tri-band mesh Wi-Fi devices ensures reliable service, even in adverse weather conditions, unlike traditional satellite internet.
  • The no-contract, transparent pricing model appeals to consumers wary of hidden fees and long-term commitments, setting them apart from competitors.

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