Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .

The Role

The Hardware Compliance Program Manager is responsible for overseeing aspects of our products compliance to internal and/or external requirements. In doing so, the role is responsible that our portfolio is always up to date with the latest regulations and prepared for anything new that is on the horizon. The role will interface with several functional teams and also lead engagements with external entities that are partners to our success. The Hardware Compliance Program Manager is part of the Hardware Engineering Program Management team and reports to the Lead of Hardware Compliance Engineering Program Management. 

You Will

• Champion the implementation of compliance requirements for our product portfolio, driving toward shipping compliant products into the markets we operate in while also fostering a compliance-centric culture, encouraging team members to think critically about compliance and proactively flagging potential risks.
• Be proficient in traditional and agile project management methodologies that allow for expert planning, execution, and monitoring of compliance projects effectively, while ensuring timelines and budgets are adhered to.  
• Lead compliance initiatives with cross-functional teams, especially those from Engineering & Program Management, Legal, Packaging, Retail, and Operations. 
• Have a proactive mindset and a forward thinking approach that anticipates compliance risks and challenges and can develop strategies and mitigations to address them.
• Be meticulous in reviewing documents, ensuring that all processes, reports, and outcomes are compliant with applicable rules. As required, maintain accurate and thorough documentation throughout the project lifecycle, especially for compliance audits or regulatory reviews.
• Identify and manage all stakeholders in your programs by maintaining regular communication to ensure that everyone involved is aware of requirements and any changes that might impact the project are well documented, communicated and accessible. This also includes conveying complex compliance concepts to stakeholders at all levels requiring the ability to clearly and effectively communicate with various functional disciplines.
• Have familiarity with compliance requirements and ability to translate to product requirements, conduct root analysis if issues arise.
• Identify opportunities where best practices can be defined and converted into training materials to be operationalized across internal and external teams. This can include working on presentation files, training modules, or exploring external consultants and contractors to develop training guides or programs. 
• Build partnerships with test labs, certification bodies, and CM/OEM partners to leverage their capabilities. 
• Lead multiple teams in preparations for internal and external audits within the industry, working early to identify requirements, expose gaps, manage and coordinate work to ensure we excel at these processes.

You Have

• BS in related technical discipline, MS desired.
• 5-10 years of industry experience.
• 5-10 years of project management experience.
• Excellent communication (written and verbal) and ability to communicate with various engineering and business partners.
• Experience dealing with compliance related matters, ideally within a Hardware development environment.
• Experience navigating ambiguous/competing/changing standards and providing assessments and guidance to teams that consume that knowledge to define and plan business goals. 
• Experience managing or working with external vendors inclusive of contract manufacturers. 
• Experience in managing and delivering audit programs across multiple teams and/or departments. 
• Familiarity with payment technologies and certifications (EMV).
• Ability to travel internationally (less than 25% time).
  
  

  We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

  We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

  Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.