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IT Operations Manager
Posted on 12/6/2022
Remote • United States
Experience Level
Desired Skills
Customer Service
  • 82% of clients report an improvement in their anxiety symptoms after using Cerebral
  • 75% of clients who report improvement in their depression see improvement within 60 days
  • 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral
  • Curious, love to learn and to dig into new technologies, and can pick them up quickly
  • Experience maintaining Google Suite, Slack, and other applications
  • Experience implementing and overseeing asset management
  • Clear vision about how to bring technical services fully in house
  • Team-oriented and collaborative, capacity to mentor junior team members
  • Knowledge of technology related HIPAA regulations
  • Prior SSO implementation experience with vendors like Okta
  • Quickly make low-level decisions while being patient and methodical with high-level ones
  • Command the room amongst the smartest and diverse set of individuals
  • Friendly, with a customer service mindset
  • Bachelor' s degree and 5+ years as a Systems Administrator (Google). Additional training, technical certification, and/or years' experience may be substituted in lieu of a degree
  • Must be a U.S. Citizen
  • Own company applications and business systems
  • Troubleshoot technical issues with standard and custom applications
  • Provide technical support to clinicians as needed, particularly with custom applications
  • Liaise with third party technology service vendor
  • Oversee procurement and asset management
  • Build out company wide technology support services and reference materials
  • Set up internal systems to bring technology services in-house
  • Gather, document, and analyze enhancement requests
  • Create necessary documentation (i.e. SOPs, training materials and user guides)
  • Configure and integrate existing software
  • Implement and enforce password management and security processes
  • Develop creative solutions to enhance the technical solutions throughout the company

1,001-5,000 employees

Mental health telemedicine company
Company Overview
Cerebral's mission is to democratize access to high-quality mental health care for all. They make high-quality mental health care both accessible and affordable to help you feel better, faster.
  • Remote-first
  • Medical, dental, vision, & life insurance
  • 401k
  • Unlimited PTO
  • Wellness stipend
  • Bi-quarterly mental health days
  • No-Meeting-Wednesdays
  • Social events
  • Optional company retreats
Company Core Values
  • Client-first focus
  • Results and data-driven
  • Ownership
  • High velocity
  • Mission-driven experimentation
  • Lead with empathy
  • Deep, hands-on leadership