Regional Resort Manager

Description

WE ARE PET PEOPLE!

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.

We are hiring a Regional Resort Manager to oversee our South Florida region, which currently consists of seven Pet Paradise resort locations in Bonita Springs, Coconut Creek, Ft. Lauderdale, Ft. Myers, Naples, Palm Beach, and Palm City. This is a travel-based role, and qualified candidates will reside in South Florida and be willing to travel in accordance with business needs.

The Regional Resort Manager will oversee the operations, programs, and KPIs of the resorts in their respective region, as well as provide direct oversight to each location’s Resort Manager.

The Regional Resort Manager will spend 75% of their time visiting the resorts under their direction, so this role requires mobility and flexibility according to business needs (including on weekends and holidays). The remaining 25% of the time will be spent analyzing data, attending to customer experience issues, employee relations issues, performance feedback, among other areas of responsibility. This is an exempt-level position; hours worked per week are based on business volume and demand but may exceed 40 hours.

ESSENTIAL FUNCTIONS OF OUR REGIONAL RESORT MANAGER ROLE INCLUDE:

• Ensures compliance with company standards, including but not limited to those related to conduct, cleanliness, and safety, and holds all resorts under their direction to the same
• Provides direct oversight and guidance to the Resort Managers at each location in the region, including onboarding new management hires
• Develops and evaluates management teams through training, feedback, constant coaching, action plans, and growth plans
• Recognizes talented team members and develops them for advancement within the organization, while also identifying and coaching (or transitioning) underperformers
• Reviews budget and P&L with resort management teams on a recurring basis and provides written analysis to explain any variances
• Reviews weekly resort schedules to ensure adequate staffing based on forecasted occupancy and business volume, providing feedback and guidance to Resort Managers
• Reviews customer survey feedback on a recurring basis to identify areas of concern or trends, developing and launching strategies for improvement when necessary
• Visits each resort on a regularly scheduled basis, conducting on-site inspections to ensure cleanliness, maintenance upkeep, safety, marketing efforts, etc.
• Participates in calls and meetings with HQ and operational leadership, timely cascading important information to Resort Managers as necessary
• Serves as a resource to Resort Managers on operational, customer, pet guest, and HQ (including HR and employee relations) issues
• Partners with and participates in community-sponsored events and meetings to network with local communities and grow customer base

QUALIFICATIONS TO BE A REGIONAL RESORT MANAGER

• Prior district, territory, regional, or other multi-unit management experience required
• Bachelor’s degree in business-related field highly preferred
• Strong leadership, communication, and collaboration skills, including the ability to manage, train, guide, and motivate employees

• Ability to manage multiple manager-level direct reports and work in partnership with all corporate departments (Marketing, HR, Finance & Accounting, Maintenance)

• Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance
• Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar industry

• Ability to ensure policies and procedures are enforced and initiatives are communicated and executed

• Excellent organizational, time management, prioritization, and multitasking skills
• Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel)

• Ability to speak effectively before groups of customers and employees of the organization
• Ability to read financial reports and manage payroll and inventory
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to respond to resort needs including days, nights, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

Check out our Perks & Benefits!

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health (with company-funded HSA option), Dental and Vision Insurance

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin