Full-Time

Customer Success Account Manager

Retention & Growth Focus

Posted on 2/22/2025

Storable

Storable

501-1,000 employees

Technology solutions for self-storage facilities

Compensation Overview

$65k - $87.5k/yr

Mid, Senior

United States

Candidates must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

Category
Customer Success
Sales & Account Management
Required Skills
Sales
Data Analysis
Requirements
  • 3+ years of experience in a Customer Success, Account Management, or Sales role in a SaaS environment.
  • Proven ability to retain customers and drive upsell/cross-sell growth within existing accounts.
  • Experience managing C-level and senior stakeholder relationships.
  • Strong consultative approach with a deep understanding of customer success methodologies.
  • Excellent data analysis skills to assess customer health and business impact.
  • Highly organized with strong communication, negotiation, and problem-solving skills.
Responsibilities
  • Own and manage a portfolio of accounts, ensuring high retention and satisfaction.
  • Act as a strategic advisor to customers, driving engagement and proactive value realization.
  • Assess customer health scores and implement action plans to mitigate churn risks.
  • Conduct business reviews to ensure product adoption and showcase ROI.
  • Identify and qualify upsell and cross-sell opportunities within your accounts.
  • Collaborate with Sales to drive expansion deals and achieve revenue growth targets.
  • Develop and execute customer success plans to align business goals with our solutions.
  • Utilize data insights to position value-driven recommendations.
  • Serve as the primary point of contact, building strong long-term relationships.
  • Proactively address customer concerns and ensure smooth resolution of issues.
  • Advocate for customer needs internally and influence product roadmaps when necessary.

Storable provides technology solutions for the self-storage industry, which is valued at $38 billion. Their products include facility management software, websites, marketing tools, search aggregators, tenant insurance tools, and payment processing services, all designed to help self-storage facility owners and operators enhance their business operations and growth. Storable stands out from competitors by having a diverse team with a wide range of backgrounds and experiences, which contributes to their success and creativity in product development. Their goal is to empower over 25,000 storage facilities worldwide, from large operations to small businesses, by providing them with effective tools to manage their daily tasks and improve their overall business performance.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$10M

Headquarters

Austin, Texas

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Storable's expansion in India supports ambitious growth plans and increased market presence.
  • AI-driven analytics optimize pricing strategies and occupancy rates for self-storage operators.
  • SBTi validation aligns Storable with eco-friendly practices, enhancing its sustainability credentials.

What critics are saying

  • Increased competition from startups may erode Storable's market share.
  • International expansion exposes Storable to geopolitical risks and regulatory challenges.
  • Integration of Newbook's technology may face unforeseen challenges, affecting service quality.

What makes Storable unique

  • Storable offers an integrated platform combining management software, marketing, and tenant insurance.
  • Storable's Insured-To-Value technology provides a unique revenue stream for operators.
  • Storable's platform is used by over 25,000 storage facilities globally.

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Benefits

Health, dental, & vision insurance

Life & disability insurance

HSA & FSA

Parental leave

Flexible work hours

Remote work option

PTO

401(k) with company match

Performance bonus

Professional development

Company News

PRWeb
Sep 3rd, 2024
Storable Accelerates Momentum With Unveiling of Innovative Solutions

In an effort to help operators maintain solid occupancy levels, Storable introduced the Future Move-Ins feature to its storEDGE platform.

PRWeb
Jun 13th, 2024
Storable Launches First-Ever Insured-To-Value Technology For Self-Storage Market

"Fundamentally different than anything else in the marketplace, Insured-To-Value better protects tenants while allowing operators to combat declining occupancy rates with a previously untapped revenue stream. It's a win-win for tenants and operators alike." - Storable CEO Chuck Gordon

William Blair
May 4th, 2024
Storable and Newbook Transaction | William Blair

William Blair acted as the exclusive financial advisor to Storable, Inc., a portfolio company of EQT, in connection with its acquisition of Newbook, a portfolio company of Potentia Capital.

PRWeb
May 2nd, 2024
Storable And Newbook Join Forces To Elevate End-To-End Property Management Experience For Rv Parks And Campgrounds

"We are thrilled to welcome Newbook to the Storable family as we launch our third vertical," said Chuck Gordon, CEO of Storable

Inside Self-Storage
May 1st, 2024
Storable Releases Self-Storage Tenant Insights Report

Storable, a supplier of various products and services for the self-storage industry, has released its "Tenant Insights Report 2024," designed to help facility operators navigate today's business challenges.

INACTIVE