Full-Time

Customer Success Manager

Logscale/Next Gen SIEM

Posted on 1/3/2025

Crowdstrike

Crowdstrike

10,001+ employees

Cloud-native endpoint security platform provider

Compensation Overview

CA$95k - CA$140k/yr

+ Variable Compensation + Equity

Remote in Canada

This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada.

This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada.

This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada.

Category
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Bachelor’s Degree or equivalent experience.
  • Minimum of 3 years of experience in a CSM or TAM role.
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
  • Excellent customer service skills and ability to quickly establish technical credibility with customers.
  • Excellent communication skills, written and verbal.
  • Proven problem-solving skills.
  • Collaborative attitude.
  • Ability to travel up to 25%.
  • Commitment to customer success.
Responsibilities
  • Build and foster relationships with customers within your book of business while driving engagement, retention and growth.
  • Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams.
  • Create success plans built around the customer’s desired outcomes and drive product adoption.
  • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory.
  • Conduct strategic business reviews to align on business priorities, product roadmap, customer satisfaction, usage patterns and best practices.
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
  • Drive escalations with executive management and stakeholders.
  • Help drive customer references and evangelize customer success stories.
  • Drive customer value and expansion while maintaining a trusted relationship.
  • Create knowledge base content to capture new learning for reuse throughout the company and user base.
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
Desired Qualifications
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization.
  • 2+ years experience in SIEM and SOAR technologies.
  • Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud.
  • Experience managing software integration projects.
  • Prior experience in the log management space.

CrowdStrike provides cloud-native endpoint security for businesses, protecting computers and servers from cyber threats. Its Falcon platform runs in the cloud and includes Falcon Pro (next-generation antivirus with threat intelligence and fast threat response), Falcon Insight (endpoint detection and response), and Falcon Device Control (manages and restricts network-connected devices). It differentiates itself by offering a fully cloud-first security suite that integrates intelligence and automated responses across multiple tools, serving many Fortune 100 companies and other large organizations in finance, healthcare, and energy. Its goal is to help organizations prevent, detect, and quickly respond to threats through a scalable, subscription-based platform.

Company Size

10,001+

Company Stage

IPO

Headquarters

Austin, Texas

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Identity security surpassed $520 million ARR, expanding CrowdStrike beyond endpoints.
  • Germany's C5 certification and SVA partnership open regulated public-sector and enterprise deals.
  • Project QuiltWorks added eight major partners, broadening remediation services and channel reach.

What critics are saying

  • The 2024 outage damaged trust and remains a renewal objection in bake-offs.
  • Microsoft Defender competes directly, pressuring CrowdStrike's standalone endpoint value proposition.
  • Flex growth depends on re-Flex timing; slower expansions create ARR volatility.

What makes Crowdstrike unique

  • Falcon unifies endpoint, cloud, identity, and data security on one cloud-native platform.
  • Flex customers re-expand quickly, lifting ARR 26% after re-Flex transactions.
  • CrowdStrike serves 44 Fortune 100 companies, proving enterprise-grade scale and trust.

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Your Connections

People at Crowdstrike who can refer or advise you

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

4%
Executive Mosaic
May 21st, 2026
CrowdStrike, SVA partner to expand Falcon cybersecurity platform in Germany.

CrowdStrike, SVA partner to expand Falcon cybersecurity platform in Germany. * CrowdStrike and SVA have partnered to expand the deployment of the Falcon cybersecurity platform across Germany * The agreement targets government, enterprise and mid-sized organizations seeking unified cyber defense capabilities * CrowdStrike recently achieved Germany's C5 compliance certification for the Falcon platform CrowdStrike and German IT services provider SVA System Vertrieb Alexander have entered into a strategic partnership to deliver the AI-native Falcon cybersecurity platform to public sector, enterprise and mid-market customers across Germany. Under the agreement, SVA will standardize on the CrowdStrike Falcon platform as a core component of its cybersecurity offerings, aiming to help organizations streamline security operations while improving protection against increasingly sophisticated cyber threats. Why are CrowdStrike & SVA expanding their partnership? The companies said the partnership comes as organizations across Germany continue accelerating cloud adoption and artificial intelligence initiatives, creating more complex digital environments for defenders to secure. CrowdStrike said modern threat actors are increasingly using AI-driven techniques to move quickly across networks, making fragmented security tools less effective. By combining endpoint, identity, cloud, next-generation SIEM and data protection capabilities within a single platform, Falcon is designed to provide organizations with centralized visibility and automated threat response capabilities. "Today's threat landscape demands performance and cost savings that stitched-together, point product security stacks can't provide," said Jens Pälmer, senior director for channel and alliances in Central and Eastern Europe at CrowdStrike. "When a leading systems integrator like SVA standardizes on CrowdStrike, it underscores the competitive advantage that Falcon delivers," Pälmer added. How will SVA support customers? SVA will provide architecture design, deployment and managed services built around the Falcon platform for customers across Germany's government and commercial sectors. The companies also plan to pursue joint growth initiatives through AWS Marketplace, STACKIT and Google Cloud Marketplace to simplify procurement and accelerate adoption. "Customers want measurable security outcomes without added operational burden," said Mark Sobol, head of the cybersecurity business unit at SVA. "With CrowdStrike, we're providing organizations with a unified approach to stopping breaches that reduces complexity while supporting long-term resilience and digital innovation," Sobol added. What do CrowdStrike & SVA do? CrowdStrike is a cybersecurity company known for its cloud-native Falcon platform, which delivers endpoint protection, threat intelligence, identity security and cloud workload defense using artificial intelligence and automation. SVA System Vertrieb Alexander is one of Germany's largest system integrators and IT service providers, supporting public sector and commercial customers with cybersecurity, cloud, digital infrastructure and managed IT services. What is CrowdStrike's latest compliance milestone in Germany? Earlier this year, CrowdStrike announced that the Falcon platform achieved Germany's Cloud Computing Compliance Criteria Catalogue, or C5, certification. Developed by Germany's Federal Office for Information Security, the C5 framework establishes security and operational requirements for cloud service providers handling sensitive government and enterprise data. CrowdStrike said the certification strengthens its ability to support German public sector organizations and regulated industries seeking cloud-based cybersecurity platforms that meet national compliance standards.

VAPT Services
May 12th, 2026
Which is the best cyber security company in the USA in 2026?

Which is the best cyber security company in the USA in 2026? The best cyber security company depends on business requirements. BugFoe, CybrHawk, CrowdStrike, Palo Alto Networks, and Mandiant are among the top providers in different security domains. What services do cyber security companies provide? Most cyber security companies provide: * Penetration testing * Vulnerability assessments * Cloud security * Managed detection & response * Compliance audits * Red teaming * Threat intelligence * Incident response Why is penetration testing important? Penetration testing helps organizations identify vulnerabilities before attackers exploit them, reducing the risk of data breaches and ransomware attacks. What is AI-driven penetration testing? AI-driven penetration testing uses artificial intelligence and automation to accelerate vulnerability discovery, attack simulation, and security validation processes. How often should businesses perform penetration testing? Most organizations should perform penetration testing at least annually, while high-risk businesses may require continuous testing or quarterly assessments. Ready to secure your business against modern cyber threats? From penetration testing and cloud security assessments to AI-driven offensive security testing, BugFoe helps organizations identify and eliminate real-world vulnerabilities before attackers exploit them. Whether you are a startup, SaaS platform, enterprise, fintech company, or healthcare organization, its security experts can help strengthen your security posture with advanced, actionable testing methodologies. Get in touch with BugFoe today for a comprehensive cyber security assessment tailored to your business needs. Terms & Data Usage Consent *

SMEChannels
May 5th, 2026
CrowdStrike named a Leader in the inaugural 2026 Gartner Magic Quadrant for Cyberthreat Intelligence Technologies.

CrowdStrike named a Leader in the inaugural 2026 Gartner Magic Quadrant for Cyberthreat Intelligence Technologies. May 5, 2026 - 13:41 CrowdStrike positioned furthest right for Completeness of Vision among all vendors evaluated CrowdStrike announced it has been named a Leader in the inaugural 2026 Gartner(R) Magic Quadrant(TM) for Cyberthreat Intelligence Technologies. CrowdStrike positioned furthest right for Completeness of Vision among all vendors evaluated. As adversaries weaponize AI to collapse the defender's window of response, CrowdStrike transforms threat intelligence into agentic adversary disruption, delivering intelligence at the point of decision-making, at the speed of the threat. "CrowdStrike pioneered adversary-driven intelligence, using frontline findings to stop real-world attacks," said Adam Meyers, head of counter adversary operations at CrowdStrike. "By combining the industry's deepest understanding of adversary operations with agentic systems that reason across threat data and exposure risk, hunt adversaries proactively, and take decisive action across the kill chain, CrowdStrike accelerates outcomes and stops breaches." From Static Threat Intel Reports to Agentic Adversary Disruption CrowdStrike sets the industry standard for adversary intelligence, tracking over 280 of the world's most sophisticated nation-state, eCrime and hacktivist groups. In its view, the Gartner inaugural report based on the Cyberthreat Intelligence category confirms what adversary behavior has already made clear: threat intelligence is no longer a reporting discipline, it is an operational one. CrowdStrike's agentic threat intelligence drives a market transformation, delivering agents that reason across adversary behavior, hunt proactively, and disrupt attacks across the kill chain at machine speed. "By combining the industry's deepest understanding of adversary operations with agentic systems that reason across threat data and exposure risk, hunt adversaries proactively, and take decisive action across the kill chain, CrowdStrike accelerates outcomes and stops breaches." - Adam Meyers, head of counter adversary operations at CrowdStrike Threat AI, the industry's first agentic threat intelligence system, reasons across threat data, hunts adversaries proactively, and takes decisive action across the kill chain, pursuing and disrupting adversaries at machine speed and accelerating threat response at the speed of the AI-enabled adversary. CrowdStrike's expanding fleet of AI agents transforms finished intelligence into agentic adversary disruption, exposing adversary tradecraft and closing critical gaps at the speed of the adversary. The CrowdStrike Falcon platform brings detection and response, intelligence, and exposure management together in one platform. The same data used to detect a threat informs the agentic intelligence that explains it, identifies exposed assets and attack paths, and helps organizations operationalize Continuous Threat Exposure Management (CTEM) as part of adversary-driven defense, disrupting the adversary without handoff. CrowdStrike's Threat Intelligence & Hunting capabilities are continuously informed by real-world decisions from CrowdStrike Counter Adversary Operations' team of elite threat hunters and intelligence experts. Powered by trillions of daily security events and industry-leading expertise, the Falcon platform operationalizes agentic threat intelligence at scale, connecting external threat activity to internal exposure risk and enabling real-time action across SIEM, SOAR, XDR, cloud and SASE environments to stop breaches.

Grey Matter
Apr 30th, 2026
Grey Matter partners with CrowdStrike to expand cyber security portfolio.

Grey Matter partners with CrowdStrike to expand cyber security portfolio. News|by Leanne Bevan|30 April 2026 Ashburton, Devon, UK - 29 April 2026 - Grey Matter Ltd. has expanded its cyber security portfolio with the addition of the CrowdStrike Falcon(R) cyber security platform, bringing AI-native protection to help you consolidate cyber security tools, reduce complexity, and stop breaches. As cyber threats continue to grow in scale and complexity, organisations need trusted expertise and modern, AI-powered security. By partnering with CrowdStrike, Grey Matter Ltd. is expanding its security offering to bring industry-leading protection across endpoint, cloud, identity, data, and AI to businesses of all sizes. Grey Matter and Crowdstrike partnership. "Adding CrowdStrike to our portfolio strengthens the way we support our clients," said Scott Harrison, Cyber Security Solutions Specialist at Grey Matter. "The Falcon platform is known for its AI-powered speed to detect and respond to threats in real time. This partnership helps us reduce risk for our clients while delivering clear visibility and confidence in their security posture. Particularly as organisations continue to expand their cloud environments." "We're pleased to support Grey Matter in bringing CrowdStrike to more organisations," said Tom Hams, Vendor Sales Manager at Ignition Technology. "This partnership strengthens our shared commitment to delivering leading edge cybersecurity solutions, helping partners and customers simplify their security approach while staying ahead of evolving threats." This partnership reflects its ongoing commitment to offering secure, scalable solutions. Protect critical assets while focusing on what really matters - growth, innovation, and resilience. Explore Crowdstrike for yourself. Book a demo, get a free trial or dive in to the Crowdstrike product range. Fill in the contact form below to arrange a call with its cyber security expert now. 30 April 2026 | News Contact Grey Matter. If you have any questions or want some extra information, complete the form below and one of the team will be in touch ASAP. If you have a specific use case, please let Grey Matter Ltd. know and Grey Matter Ltd.'ll help you find the right solution faster. Microsoft has announced a global pricing update, coming into effect for new purchases and renewals from 1 July 2026. For many businesses, this means higher licence costs - but it also creates opportunities to review, optimise, and in some cases, reduce overall spend. Microsoft 365... News | 30 April 2026 Google Maps Alternative decisions often come down to cost and licensing. See why ISVs shortlist HERE at renewal Blog | 29 April 2026 Wed 17 June 2026 11:30 am - 3:00 pm BST Creating space, confidence and connection The technology sector continues to evolve at pace, but progress isn't just about innovation - it's about people. That belief sits at the heart of its Women in Tech Roundtable. An event created to champion... At CyberUK 2026, Dan Jarvis MBE, the Security Minister delivered a clear message to UK organisations - cyber security is no longer a niche IT concern, but a core business risk that demands leadership, collaboration and sustained investment. The threat landscape continues to evolve. The speech reinforced the need for... News | 29 April 2026

Yahoo Finance
Apr 12th, 2026
CrowdStrike joins Anthropic's Project Glasswing cybersecurity initiative with Claude Mythos AI model

Anthropic has launched Claude Mythos Preview, an advanced AI model specialising in identifying software security flaws, as part of its new cybersecurity initiative Project Glasswing. CrowdStrike Holdings has been selected as a partner in the project, which has limited rollout to prevent exploitation of the model's capabilities. Wedbush analysts have named CrowdStrike a top cybersecurity pick, noting the company is keeping pace with AI model advancements. The Austin-based firm operates a cloud-native security platform using AI for threat detection and automated response. CrowdStrike's shares have gained 2.82% over 52 weeks but are down 19.14% year-to-date. Fourth-quarter fiscal 2026 revenues rose 23.3% year-over-year to $1.31 billion, slightly exceeding analyst expectations of $1.30 billion.

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