Full-Time

Customer Success Manager

ISAC Engagement, Remote

Posted on 5/8/2024

Cyware

Cyware

201-500 employees

Cyber fusion solutions for threat management

Data & Analytics
Energy
Cybersecurity
AI & Machine Learning
Financial Services
Aerospace
Consumer Goods

Mid

Remote in USA

Required Skills
Communications
Management
Zendesk
Salesforce
Asana
Requirements
  • US Citizenship
  • Experience as a Customer Success Manager or a similar customer-facing role
  • Demonstrated history of working with the ISAC community
  • Prior experience in cybersecurity
  • Prior experience in Security Operations, Incident Response, Threat Hunting, and Threat Intelligence
  • Expertise in tools like Salesforce, Asana, Zendesk, and JIRA
  • Technical and troubleshooting skills in at least one software application or technology
  • A proven track record of Technical Account Management or other relevant experience
  • Experience in managing multiple stakeholders and projects
  • Critical thinker with problem-solving skills
  • Team player
  • Good time-management and organizational skills
  • Strong interpersonal and communication skills
  • Experience in using software MS Suite, Google Suite, and other CSM tools
  • Experience with security applications and security defense infrastructure
Responsibilities
  • Partner closely with Cyware’s ISAC customers towards achieving their community vision and goals
  • Actively engage with ISAC customers and community to understand their needs and relay feedback to product, engineering, and customer success teams
  • Facilitate customer onboarding and training for ISACs and their members
  • Drive crucial CTI projects within ISACs ecosystems
  • Showcase the value of solutions and services to ISACs
  • Participate in industry events and conferences to increase visibility and network with key stakeholders within ISACs
  • Regularly participate in cross-functional projects and assist ISAC community in Cyware product related questions
  • Manage multiple projects with minimal supervision
  • Serve as a technical point of contact for the Customer Success team and the ISAC community
  • Communicate effectively with management, team members, and other departments
  • Become an expert in onboarding and training customers and the ISAC member community
  • Create and participate in curriculum planning sessions for new product training
  • Recommend and implement solutions when project issues arise

Cyware is a distinguished leader in the field of Cyber Fusion, offering cutting-edge Threat Intelligence Platforms and Security Orchestration and Automation solutions. It specializes in elevating cybersecurity measures by integrating threat intelligence with orchestration tools to automate response actions. This approach not only enhances collaboration among teams but also ensures real-time visibility into threats for enterprises, government agencies, and managed security service providers globally. Working here offers a chance to be at the forefront of protecting sensitive data and systems in a dynamic, fast-evolving industry.

Company Stage

Series C

Total Funding

$73M

Headquarters

Jersey City, New Jersey

Founded

2016

Growth & Insights
Headcount

6 month growth

9%

1 year growth

4%

2 year growth

-6%
INACTIVE