Customer Engineer
Posted on 3/21/2023
San Francisco, CA, USA • Remote • New York, NY, USA
Experience Level
Desired Skills
Data Science
  • You have deep knowledge of the data ecosystem (modern data stack, infrastructure, tooling, cloud providers, etc.)
  • You are comfortable meeting with Enterprise stakeholders and driving shared initiatives to completion (up to 25% travel)
  • You mirror our core persona's technical capabilities. You are fluent in SQL and have exposure to data science tooling
  • You are an effective communicator. You work well with key stakeholders (internal & external) to gather/deliver feedback, share timelines, and update progress
  • You are excited to learn and build something new. You welcome opportunities to be creative, design and run experiments and are comfortable sharing wins, losses, and learnings
  • You are a strategic problem solver. You are able to break down complex, ambiguous opportunities into discrete, actionable hypotheses to test with minimal overhead
  • Generate & implement consistent onboarding & activation frameworks for key customers
  • Build the customer engagement model that dictates when & how our broader team is involved at key accounts
  • Identify & implement milestone tracking to monitor onboarding, activation & customer health
  • Become a Hex product expert capable of guiding customers through initial product setup and questions
  • Identify patterns from the larger book of business to share with internal teams to drive Product-led expansion initiatives
Hex Technologies

51-200 employees

Collaborative data software platform
Company Overview
Hex is on a mission to empower thousands of people to ask and answer new questions of data, and seamlessly share the results with everyone. Hex is changing how people use data by building a collaborative, shareable analytics workspace.
  • Competitive salary & equity
  • Health, vision, & dental
  • Flexible PTO
  • Parental leave
  • 401k matching up to 4%
  • Workstation + learning & development stipends
Company Core Values
  • Bias toward action
  • Care about craft
  • Growth mindset
  • We’re in this together
  • Assume best intent