Change Management Specialist

Job ID Number

R5636

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Change Management Specialist, you will facilitate organizational change, optimize human capital resources, and maximize employee talents through effective change strategies. You will play a vital role in developing streamlined change initiatives using project management and process improvement skills.

Job Description

We are seeking a highly skilled and experienced Change Management Specialist to join our IT team. This position will be full-time, on-site, and is a salaried position.

What You'll Do:

• Serve as the onsite point of contact for change management activities during the MSP program implementation at the Client

• Collaborate with Client stakeholders to develop and deploy communications, training, and user acceptance testing (UAT) strategies

• Assist in the creation and documentation of standard operating procedures (SOPs) tailored to the Client’s operational environment

• Partner with the Implementation Project Manager to monitor program readiness, stakeholder feedback, and campus engagement

• Facilitate end-user support, training walkthroughs, and awareness sessions to promote adoption of the VMS tool and MSP workflows

• Transition into a support role under the Program Account Manager to sustain adoption and enhance program performance.

• Maintain regular communication with campus stakeholders, including department managers, business officers, and HR partners

• Lead monthly campus-specific meetings to address operational concerns, new requirements, or training needs

• Participate in quarterly meetings with each campus’s career services staff to align student talent with open positions and internships

• Coordinate quarterly supplier forums to communicate upcoming changes, program direction, and best practices

• Identify and address change-related risks or resistance by engaging stakeholders and recommending mitigation strategies

• Develop and maintain materials such as quick guides, FAQ documents, and update communications for new rollouts or changes

What You'll Need

Required

• Bachelor's degree in Organizational Change, Communications, Human Resources, or a related field; Master’s degree preferred

• At least 5 years of experience in change management, training, communications, or workforce program implementation

• Familiarity with MSP/VMS environments, workforce management, or higher education systems preferred

• Excellent communication, facilitation, and stakeholder engagement skills.

• Proficient in creating and maintaining SOPs, communication materials, and training content

• Ability to manage multiple priorities in a complex, multi-campus environment

Desired

• Prosci, ACMP, or similar change management certification is a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $90,000 - $105,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.​

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.