Manager Onboarding

Job Description

About the opportunity 

You’ll join Xplor Education as the Implementation Manager, Software on a 9 Month Fixed-Term Contract, leading the team that helps new customers get set up on our platforms, learn how to use them, and move through a simple, seamless onboarding journey. 

The Implementation Manager, Software is the people leader responsible for the team that delivers end-to-end software onboarding, migrations and offboarding across Xplor, Discover, QikKids and MyWaitlist. The role leads the Onboarding Team Lead, Enterprise Onboarding Specialists, Onboarding Specialists and Data Specialists, ensuring the team effectively supports early childhood educators to set up their services optimally on the platform and makes their implementation journey as simple and seamless as possible.

Responsibilities you’ll have as follows: 

• Lead, coach and develop the team, building an engaged, collaborative and accountable culture that supports individual growth, strong performance and KPI outcomes. 
• Manage team capacity, priorities and day-to-day onboarding delivery across Xplor Education software products to deliver positive customer outcomes. 
• Improve onboarding, migration and offboarding processes to increase quality, efficiency and customer adoption. 
• Partner with Sales, Product, Customer Success and Billing to resolve issues and improve customer handoffs. 
• Support complex customer onboarding projects by coordinating stakeholders, managing risks and ensuring clear communication throughout the implementation journey. 
• Use data, customer feedback and team insights to monitor performance, inform decisions and drive continuous improvement. 
• Contribute to broader business planning, onboarding strategy initiatives that support scalable growth across the Xplor Education. 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. This is a 9 Month Fixed Term Contract role,
 

Qualifications

What would make me a good candidate? 

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook and thrive working in an ever evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

• Minimum 5 years experience leading and developing customer-facing teams to deliver strong performance, engagement and consistent KPI outcomes. 
• Strong experience in customer onboarding, implementation or service delivery, ideally within SaaS, software or education technology. 
• Proven ability to manage team priorities, workload and day-to-day operations in a fast-paced customer environment. 
• Confident using data, customer feedback and team insights to identify trends, solve problems and improve onboarding quality and efficiency. 
• Strong stakeholder management and communication skills, with experience resolving issues, aligning priorities and supporting change. 

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Unlimited access to Cornerstone Learning, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to free mental health support
• Flexible working arrangements

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. 

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

More about us 

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake. 

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.