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Customer Success Business Analyst
Posted on 6/16/2022
INACTIVE
Locations
American Fork, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Business Strategy
Creativity
Data Analysis
Data Science
Marketing
Sales
Salesforce
SQL
Zendesk
Requirements
  • Reports to VP of Customer Success
  • This role is hybrid based out of UT
  • Bachelor's degree in a related field
  • Experience or exposure to Domo, Salesforce, Zendesk and/or Gainsight. Preference of Gainsight
  • Understanding of the standard operations, functions and metrics of Customer Success teams in SaaS environments
  • Experience defining scope and requirements for projects
  • Experience with statistical methodologies
  • Experience with a wide variety of business data (Marketing, Sales, Finance, Operations, etc.)
  • Training or exposure to Data Science, Data Modeling and analytics
  • Deep knowledge of customer lifecycle, including retention & churn
Responsibilities
  • 3+ years of experience in a similar role. Strong background in the following areas would be considered: Business Operations, Business Strategy, KPI design, Data Analysis, Databases and SQL
  • Strong communication and presentation skills
  • Ability to demonstrate creative problem solving and independently generate solutions using analytical skills and business knowledge
  • Ability to thrive in a fast-paced environment that fosters change, creativity, and flexibility
  • Ability to learn and adapt quickly to varied requirements
  • Ability to depict trends & areas of improvement from information and data
  • Experience gathering, interpreting, and using complex data to develop actionable steps that will improve processes and optimize results
Weave

501-1,000 employees

Customer communication & payments platform