Full-Time
Customer Support Specialist
Posted on 4/18/2024
Cloud-based POS and payments platform
Junior
Belfast, UK
- 1-2 years of customer service experience
- Excellent verbal and written communication skills in both English and French
- Ability to handle multiple outbound telephone calls
- Effective telephone communication skills, with the ability to conveying a customer-focused attitude
- Capable of managing multiple internal chats
- Proven experience in managing multiple priorities in a fast-paced environment
- Very strong organizational and decision-making skills
- Proven troubleshooting skills
- Openness to be working weekends and holidays
- Computer hardware and networking experience
- Experience working with Payment Systems or in the payment processing industry
- Working knowledge of Mac OS X
- Retail/Restaurant or eCommerce experience
- Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to better customer experiences
- Handle miscellaneous duties and responsibilities as defined by management
Lightspeed offers a unified cloud-based point of sale and payments platform for retail, hospitality, and golf businesses, integrating multichannel sales, global payments, and supplier network connections, utilizing cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow by providing exceptional customer experiences. The platform leverages cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow.
Company Stage
IPO
Total Funding
$1.2B
Headquarters
Montreal, Canada
Founded
2005