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Account Manager- Sled (Remote)
Posted on 4/7/2022
United States
Experience Level
Desired Skills
Customer Service
  • Track record of meeting or exceeding expectations in an individually focused, quota carrying role
  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
  • Technical aptitude and ability to learn new concepts quickly
  • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
  • Must be a self-starter with the ability to work independently or in a team environment
  • A curious nature with a desire to learn and a competitive spirit
  • High level of comfort handling client objections and negotiations
  • Excellent time management skills
  • 3+ years or equivalent experience in consulting, account management, or cybersecurity sales
  • Bachelor's degree from an accredited college or university or relevant experience
  • Prior experience selling into city/state governments, higher education, and school districts
  • Serve as the primary point of contact for clients while collaborating with Sales, Customer Success, and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions
  • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate
  • Achieve a quota of new sales growth within customer base
  • Be a customer advocate, driving relationships with key customers and creating new champions
  • Identify whitespace in accounts and create value based presentations to promote upgrades and cross-sells
  • Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio
  • Devise and execute account strategies and plans to maximize account growth
  • Provide high touch customer service, including escalation and coordination of support issues as needed
  • Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base
Desired Qualifications
  • Security or SaaS sales experience
  • Customer Success/Service background
  • Formal training in a recognized sales methodology
  • Prior experience using Salesforce or another CRM solution

1,001-5,000 employees

Enterprise Security Platform
Company Overview
CrowdStrike's mission is to stop breaches and to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services. CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise.
  • Competitive Employee Stock Purchase Plan
  • Remote-friendly culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive health benefits + 401k plan
  • Paid Parental Leave, including adoption
  • Wellness programs
  • Professional development and mentorship opportunities
  • Open offices have stocked kitchens, coffee, soda and treats
Company Core Values
  • Autonomy
  • Flexibility
  • Trust
  • Fostering a diverse, inclusive and supportive work environment