Community Outreach Specialist

Responsible for the development and implementation of community outreach programs in conjunction with the Marketing and Operations departments. Collaborates on the development of strategic plans for growth, within assigned territories, regions or communities, that nurture and retain positive relationships between the health plan, members and caregivers, the community, and provider organizations. Leads resource assessments within assigned region to identify potential partnerships to serve our members through enhanced access, improved community awareness of programs, and participation with established community advisory boards. Provides information about health care services, preventative care, as well as information related to health, welfare, and social services or social assistance programs offered by the state or local communities. Organizes and attends community events and health fairs. Serves as the liaison to community organizations. Conducts member, community and organizational trainings. Completes face-to-face outreach. Ensures compliance with all state and federal marketing requirements.

• Drives membership growth by leveraging community relationships and developing opportunities to present and educate in front of potential members, caregivers and other interested parties.  Develops and implements promotional plans for new outreach opportunities.  Distributes educational and promotional materials to community and provider organizations.  Presents the Magellan history and offerings in group settings.  Consistently achieves member growth while meeting quality performance standards. 
• Generates enrollments from amongst the member population.  Executes sales appointments as assigned.
• Attends provider and community meetings and participates in special projects.  Conducts consumer and community surveys are needed.  Provides training on programs to staff and agencies as necessary.  Collaborates with multiple departments, including peers, business development, marketing, network contracting, and provider liaison teams.
• Participates as a member of the Marketing team in developing and implementing strategies.  Develops and implements promotional plan for new outreach opportunities.
• Maintains thorough knowledge of healthcare programs and community resources.  May act as a subject expert on Medicaid programs and benefits for internal and external stakeholders.
• Develops a resource guide for assigned territory (such as community-based organizations, service agencies, housing, food pantries, churches etc.), and cultivates relationships and identifies potential collaboration opportunities. 
• Plans and implements territory monthly action plan and consistently meets and/or exceeds outreach targets.  Produces summary reports on outreach activities.
• Participates in cross functional teams and quality improvement initiatives.
• Responsible for identifying, developing and maintaining strategic relationships with community contacts and organizations to pursue outreach engagements for multiple regions.  Distributes written material to community and provider organizations.
• Responsible for the retention and growth of plan membership by planning, execution and participation at community events, educational, outreach and other health related events.
• Schedules and facilitates marketing events, both formal and informal, with members and prospective members that meets the AHCA contract requirements.  Identifies and attends community and health events.  Identifies and coordinates outreach activities and necessary materials at community and health events.  Organizes staff and other resources in the participation and the support of select community events and activities.  Responsible for post-event follow up and maintenance of relationships for future and recurring events.
• Represents Magellan at MYLIFE (if applicable market segment) and community-based events and resource fairs to promote recovery and resiliency.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities

2+ years of community outreach experience with 1 year working with government-sponsored population, particularly Medicare and Medicaid.
Self-starter with the ability to work with limited supervision.
Excellent verbal and written communication skills.
Must exhibit sensitivity towards the target population including experiences caring for seniors.

General Job Information

Title

Community Outreach Specialist

Grade

22

Work Experience - Required

Community Relations/Outreach

Work Experience - Preferred

Bilingual

Education - Required

Associate

Education - Preferred

Bachelor's

License and Certifications - Required

DL - Driver License, Valid In State - OtherOther

License and Certifications - Preferred

LMSW - Licensed Master Social Worker - Care MgmtCare Mgmt

Salary Range

Salary Minimum:

$50,225

Salary Maximum:

$75,335

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.