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Platform Experience Manager
Confirmed live in the last 24 hours
Chicago, IL, USA
Experience Level
  • Work dynamically with customers to execute a scaled and repeatable approach to increase product adoption and retention of accounts
  • Partner with customers to understand business goals, identify areas of needs, and drive outcomes from targeted action plans
  • Collaborate with cross functional teams (eg. support, compliance) to ensure customers are directed to appropriate specialists for issue resolution
  • Develop a deep understanding of the product to recommend the software's features and functionality that meet customers' specific business needs
  • Provide hands-on implementation service for customers to help them adopt product features that drive value for their business
  • Partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams
  • Consistently bring creative ideas and solutions to the team on how to improve the customer experience or processes
  • Negotiate moving customers to Annual Payment Plans for longer term commitments with ActiveCampaign
  • 2+ years of experience in customer success, sales, or account management. SaaS success/sales experience is desirable
  • Analytical and data driven
  • Passionate about providing an exemplary customer experience and driving product adoption
  • Demonstrated understanding and application of effective service and selling strategies
  • Exceptional organizational and communication skills - both verbal and written
  • A spirit of teamwork and the desire to contribute to team success through individual performance
  • Technical expertise, ability, and appetite to acquire knowledge of new products
  • Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all ActiveCampaign functional areas
  • Demonstrated ability to deal with rapid change

501-1,000 employees

Customer experience automation platform
Company Overview
ActiveCampaign is the Customer Experience Automation (CXA) category leader.