ESM Tech Lead

Experienced in implementation of ITSM solution using industry best practices •         Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound •         Good experience of Service Portal and widget creation •         Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation        Implementation and Integration: Support the implementation and integration of ITSM tools and systems, ensuring alignment with organizational goals.