Full-Time
Order Process Management
Customer Service Representative
AGC Multi Material America
Architectural materials manufacturer
No salary listed
Tempe, AZ, USA
In Person
 Customer Experience & Support (1) |
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- A high school diploma or GED is required.
- A minimum of five years of related experience in manufacturing is required.
- Professional phone presence and strong interpersonal skills are required.
- Strong problem-solving skills and sound judgment are required.
- The ability to follow detailed written and verbal instructions is required.
- Accurate data entry skills with proficiency in Microsoft Excel are required.
- Basic math skills, including calculating percentages and ratios, are required.
- Strong written and verbal communication skills are required.
- The ability to prioritize and manage multiple time-sensitive tasks is required.
- The ability to maintain confidentiality and handle sensitive information appropriately is required.
- The employee must be able to stand, walk, sit, use hands to finger, handle, feel or grasp objects, tools or controls, reach with hands and arms, climb stairs, crouch, talk, and hear.
- The employee must occasionally lift, move, or carry light to medium weights of up to 10 pounds.
- The employee must have close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
- Answer incoming customer service calls and respond to customer inquiries.
- Communicate with customers to provide product information and support.
- Prepare and process material quotations.
- Enter new orders and track progress through production and delivery.
- Communicate order status updates to customers and internal plant personnel.
- Coordinate order changes with customers and internal teams.
- Work with production control, quality, and engineering to maintain accurate customer profiles.
- Partner with sales and technical teams to ensure customer requirements are met.
- Research and resolve customer issues by coordinating with manufacturing and internal departments.
- Work with accounting to establish customer credit limits when required.
- Resolve billing discrepancies between customers and accounts receivable.
- Monitor customer inventory levels and take action to maintain approved, non-aged inventory levels.
AGC Multi Material America is a manufacturer and supplier of architectural glass and multi-material building products. The company develops, processes, and supplies glass, decorative surfaces, and related materials for building and interior applications. It serves architects, designers, fabricators, contractors, distributors, and building-product customers. Its operating model centers on manufacturing and commercial teams coordinate product development, quality, logistics, and technical support. Teams work across materials engineering, manufacturing, quality, maintenance, supply chain, sales, and service. Projects depend on clear coordination between specialist teams, customer needs, and day-to-day operations.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Petersburg, Virginia
Founded
N/A
Simplify's Take
What believers are saying
- April 2026 SDS updates show active product stewardship and continued website investment.
- HKPCA Show 2025 highlights low-loss materials demand from next-gen AI server builders.
- NF-30 and broad solution lineup support cross-selling into aerospace and 77-79 GHz applications.
What critics are saying
- July 2026 AGC America cyber-settlement exposes security weaknesses and ongoing legal distraction.
- Tariff changes on aluminum, steel, and copper squeeze imported-input economics and customer pricing.
- AGC must defend against copper-clad competitors while proving ELL wins socket share quickly.
What makes AGC Multi Material America unique
- ELL laminate/prepreg launched January 2024 targets extreme low-loss AI-server interconnects.
- AMMA sells digital and RF/microwave materials across military, automotive, ICT, and semiconductor markets.
- September 2025 Tritek partnership expanded exclusive distribution across seven Midwest and West states.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Employee Referral Bonus
Professional Development Budget
Training Programs
Company News
AGC Multi Material releases ELL family of laminate and prepreg materials.