Full-Time

Customer Success Engineer

Posted on 1/8/2025

Perplexity AI

Perplexity AI

201-500 employees

Advanced answer engine providing reliable responses

Data & Analytics
Consumer Software

Compensation Overview

$130k - $160kAnnually

+ Equity

Senior

New York, NY, USA

Position is based in the New York metro area.

Category
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Sales & Solution Engineering

You match the following Perplexity AI's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
  • Bachelor’s degree in Computer Science or a related field.
  • Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
  • Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
  • Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
  • Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
  • Experience building prototypes or applications using AI-powered APIs, with a deep understanding of the AI and search technology landscape.
Responsibilities
  • Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
  • Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
  • Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
  • Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
  • Build strong relationships with customer leaders and operators to ensure the success of their applications.
Desired Qualifications
  • Preference for short, deep-dive projects that involve chasing down problems and understanding diverse use cases.

Perplexity AI provides an answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Unlike many competitors, Perplexity AI emphasizes high-quality, source-backed answers, making it a valuable resource for users seeking trustworthy data. The company's goal is to meet the increasing demand for immediate access to reliable information, generating revenue through subscription fees, advertising, and partnerships.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$890M

Headquarters

San Francisco, California

Founded

2022

Simplify Jobs

Simplify's Take

What believers are saying

  • User base grew 50% in three months, reaching 15 million by January 2025.
  • Launched AI shopping assistant, enhancing e-commerce with personalized recommendations.
  • Proposed merger with TikTok could expand market reach and user engagement.

What critics are saying

  • Privacy concerns with AI shopping assistant and app integrations may arise.
  • Merger with TikTok may face regulatory scrutiny due to national security concerns.
  • Rapid user growth could strain infrastructure, risking service disruptions.

What makes Perplexity AI unique

  • Perplexity AI integrates large language models with search engines for precise responses.
  • The platform offers an open-source environment, enhancing skills in artificial intelligence.
  • Perplexity AI provides source-backed answers, ensuring accuracy and relevance for diverse clients.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

9%

1 year growth

6%

2 year growth

-1%
PYMNTS
Feb 9th, 2025
Musk Says He Has No Interest In Buying Tiktok

Despite recent reports to the contrary, Elon Musk has no plans to buy TikTok. That’s according to comments from Musk himself last month at the WELT Economic Summit in Germany, according to a video posted Saturday (Feb. 8) by The WELT Group. “I haven’t made a bid for TikTok, nor do I have any plans regarding what I would do if I owned it,” Musk said in the video

Decrypt
Feb 5th, 2025
Super Bowl Sweepstakes: Perplexity Ai'S Million Dollar Question

Decrypt’s Art, Fashion, and Entertainment Hub. Discover SCENEMoney can't buy love, but it might buy users.Perplexity AI bet big on that idea, announcing a million-dollar Super Bowl sweepstakes that turned asking questions into a potentially life-changing activity for those using the AI search engine during the Super Bowl.The contest, scheduled for the February 9 Kansas City-Philadelphia game, is a multi-pronged user acquisition strategy. Participants can earn up to 26 entries through a combination of downloads, referrals, and actual app use during the game.Perplexity has been on a roll lately following a substantial growth phase for the San Francisco-based company.According to the latest AI App Report from Business of Apps, Perplexity's user base soared by 50% in merely three months, increasing from 10 million to 15 million monthly active users by January 2025.They recently released a self-hosted version of the controversial DeepSeek R1 reasoning model for their premium users, offering them the chance to access an America-first version of the Chinese model.CEO Aravind Srinivas made sure to emphasize that all this fancy AI processing happened strictly on US and European servers, a not-so-subtle nod to concerns about DeepSeek data flowing through Chinese data centers.All Perplexity Pro users now get 500 daily DeepSeek R1 queries (without censorship and prompts not going to China). Free users get 5 daily queries. https://t.co/wh51MLvmJO — Aravind Srinivas (@AravSrinivas) January 30, 2025The company also launched an AI shopping assistant for its Pro users in the U.S. and, in a move that raised eyebrows across Silicon Valley, submitted a merger proposal to TikTok’s U.S

Decrypt
Feb 4th, 2025
Can’T Afford Openai'S $200 Research Bot? Here Are A Few Great Alternatives

Decrypt’s Art, Fashion, and Entertainment Hub. Discover SCENEOpenAI's new Deep Research agent promises to transform how users collate data online by autonomously browsing the internet, analyzing responses, and delivering comprehensive documents on any topic.The AI company showed off its capabilities by tackling everything from ski purchase recommendations to advanced biology papers.But it’s not for the poor. OpenAI limits access to Pro users who shell out $200 monthly for the privilege.There’s a reason behind the high price: “It is very compute-intensive and slow, but it's the first AI system that can do such a wide variety of complex, valuable tasks,” Sam Altman tweeted.it is very compute-intensive and slow, but it's the first ai system that can do such a wide variety of complex, valuable tasks. going live in our pro tier now, with 100 queries per month. plus, team, and enterprise will come soon, and then free tier. — Sam Altman (@sama) February 3, 2025Yeah, well, that’s not entirely true

VentureBeat
Jan 31st, 2025
Beyond Benchmarks: How Deepseek-R1 And O1 Perform On Real-World Tasks

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. DeepSeek-R1 has surely created a lot of excitement and concern, especially for OpenAI’s rival model o1. So, we put them to test in a side-by-side comparison on a few simple data analysis and market research tasks. To put the models on equal footing, we used Perplexity Pro Search, which now supports both o1 and R1. Our goal was to look beyond benchmarks and see if the models can actually perform ad hoc tasks that require gathering information from the web, picking out the right pieces of data and performing simple tasks that would require substantial manual effort. Both models are impressive but make errors when the prompts lack specificity. o1 is slightly better at reasoning tasks but R1’s transparency gives it an edge in cases (and there will be quite a few) where it makes mistakes.Here is a breakdown of a few of our experiments and the links to the Perplexity pages where you can review the results yourself.Calculating returns on investments from the webOur first test gauged whether models could calculate returns on investment (ROI)

Yahoo Finance
Jan 28th, 2025
Who Will Buy Tiktok? Meet The Top Contenders

Elon Musk shakes hands with Donald Trump during a campaign rally in Butler, Pa., on Oct. 5, 2024. Credit - Anna Moneymaker—Getty Images On the eve of Saturday, Jan. 18, TikTok went dark in the U.S. in response to a federal ban, after the U.S. government raised concerns about the app’s China-based owner ByteDance and the access it might have to U.S

VentureBeat
Jan 27th, 2025
Is Deepseek Really Sending Data To China? Let’S Decode

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Last week, Chinese startup DeepSeek sent shockwaves in the AI community with its frugal yet highly performant open-source release, DeepSeek-R1. The model uses pure reinforcement learning (RL) to match OpenAI’s o1 on a range of benchmarks, challenging the longstanding notion that only large-scale training with powerful chips can lead to high-performing AI. However, with the blockbuster release, many have also started pondering the implications of the Chinese model, including the possibility of DeepSeek transmitting personal user data to China. The concerns started with the company’s privacy policy. Soon, the issue snowballed, with OpenAI technical staff member Steven Heidel indirectly suggesting that Americans love to “give away their data” to the Chinese Communist Party to get free stuff.The allegations are significant from a security standpoint, but the fact is that DeepSeek can only store data on Chinese servers when the models are used through the company’s own ChatGPT-like service. If the open-source model is hosted locally or orchestrated via GPUs in the U.S., the data does not go to China. Concerns about DeepSeek’s privacy policyIn its privacy policy, which was also unavailable for a couple of hours, DeepSeek notes that the company collects information in different ways, including when users sign up for its services or use them. This means everything from account setup information — names, emails, numbers and passwords — to usage data such as text or audio input prompts, uploaded files, feedback and broader chat history goes to the company.But, that’s not all

PYMNTS
Jan 27th, 2025
Perplexity’S New Tiktok Deal Offers Us 50% Stake

Search engine startup Perplexity AI has reportedly revised its plans to merge with TikTok. Under the new proposal — submitted to TikTok owner ByteDance — the U.S. government would own up to half of the combined company upon a future initial public offering (IPO), Reuters reported Sunday (Jan. 26), citing a source familiar with the matter. This source said a Perplexity document shared with ByteDance and new investors floated the creation of a new American holding company dubbed “NewCo.”

Start-Up
Jan 27th, 2025
Perplexity Ai Propune Să Fuzioneze Cu Tiktok, Iar Sua Să Dețină Jumătate Din Noua Companie

Startup-ul american de motoare de căutare Perplexity AI și-a revizuit propunerea de fuziunepe care a oferit-o companiei ByteDance, proprietarul TikTok, pentru a crea o entitate nouă care să combine Perplexity și TikTok U.S., a declarat o sursă pentru Reuters. 50% din noua companie, deținută de SUA. Propunerea prevede ca guvernul SUA să dețină până la 50% din noua companie după o ofertă inițială, iar un document al Perplexity, împărtășit cu ByteDance și noi investitori sugerează crearea unei noi companii americane denumite „NewCo”, a spus sursa

Webrazzi
Jan 24th, 2025
Perplexity, Android Kullanıcıları Için Yapay Zeka Destekli Mobil Asistanını Tanıttı

Yapay zeka arama platformu Perplexity'nin Sonar isimli API hizmetini duyurduğunu bu hafta sizlere aktarmıştık. Platform, sadece birkaç gün sonra Android kullanıcıları için yapay zeka destekli mobil asistanını tanıttı.Yapay zeka tabanlı mobil asistan, kullanıcıların genel sorularını yanıtlamanın yanı sıra, e-posta yazma, yemek rezervasyonu yapma gibi görevleri de yerine getirebiliyor. Ayrıca çok modlu özellikleri sayesinde kullanıcının ekranında ne olduğuna dair sorular sorulabiliyor ve telefonun kamerası aracılığıyla çevreyi görebiliyor.Perplexity’nin yeni asistanı, kullanıcıların günlük işlemlerini hızlandırmayı vaat ediyor. Öte yandan kullanıcıların içerikleri tanıyan ve farklı uygulamalarla entegre olabilen bu asistan, günlük hayatı kolaylaştırmak için çeşitli fonksiyonlar sunuyor.Yalnız mobil asistanın şu anda tüm uygulamalarla uyumlu olmadığını hatırlatalım. Slack ve Reddit gibi platformlarla çalışmıyor. Desteklenen uygulamalar arasında ise Spotify, YouTube ve Uber bulunuyor

PYMNTS
Jan 23rd, 2025
Perplexity Adds Ai Assistant That Calls Other Apps And Performs Tasks

Artificial intelligence (AI) startup Perplexity AI has launched an assistant within its Android app. “This marks the transition for Perplexity from an answer engine to a natively integrated assistant that can call other apps and perform basic tasks for you,” Perplexity Co-founder and CEO Aravind Srinivas said in a Thursday (Jan. 23) post on X. The new Perplexity Assistant can help users with tasks like booking dinner, finding a forgotten song, calling a ride, drafting emails and setting reminders, Perplexity AI said in a series of posts on Threads

PYMNTS
Jan 22nd, 2025
Mrbeast Joins Investor Group In Bid To Buy Tiktok

Social media star MrBeast wants to purchase the platform that helped make him famous.The creator, real name Jimmy Donaldson, has joined with a group of investors to purchase TikTok as that video-sharing platform faces a ban in the U.S., according to multiple published reports Tuesday (Jan. 21).TikTok owner ByteDance has less than 75 days to find a new owner for the site or it could be permanently outlawed. The ban had initially gone into effect — albeit briefly — on Jan. 19, though President Donald Trump extended the deadline upon taking office.Last week, Donaldson — TikTok’s third most popular figure and the number one creator on YouTube — posted this message as MrBeast on X: “Okay fine, I’ll buy TikTok so it doesn’t get banned.”As a CNN report notes, the tone may have seemed humorous but Donaldson’s attorney says he was serious. Two days after the X post, MrBeast put up a video on TikTok:“I just got out of a meeting with a bunch of billionaires. TikTok we mean business,” he said

Webrazzi
Jan 22nd, 2025
Perplexity'Nin Yapay Zeka Aramaları Için Api Hizmeti: Sonar

Carbon satın alması ile kurumsal aramalara odaklanan ve otel aramaları için TripAdvisor ile iş birliği yapan yapay zeka arama platformu Perplexity, Sonar isimli API hizmetini duyurdu. Sonar sayesinde işletmeler ve geliştiriciler Perplexity'nin yapay zeka arama araçlarını kendi uygulamalarına dahil edebilecek.Perplexity şu an için geliştiricilere, Sonar ve Sonar Pro olmak üzere iki farklı sürüm sunuyor. Sonar, daha uygun fiyatlı ve hızlı bir temel versiyon olarak karşımıza çıkarken, daha yüksek fiyatlı olan Sonar Pro, soruları yanıtlamak konusunda daha iyi performans gösteriyor. Bununla birlikte geliştiriciler ve kurumlar, Sonar API ile yapay zeka arama motorunun kaynaklarını özelleştirebilme imkanına kavuşuyor.API sayesinde Perplexity'nin yaygınlaşarak web sitesi ve uygulamanın sınırlarını aştığını söyleyebiliriz. Sonar'ı kullanan şirketler arasında Copy AI, Doximity ve Zoom da yer alıyor. Zoom'un yapay zeka chatbot'u Sonar desteğiyle gerçek zamanlı yanıtlar üretme ve bunları kaynaklarıyla belirtme yeteneğine sahip oluyor.Perplexity'nin Sonar ile kendine yeni bir gelir kaynağı yarattığını söyleyebiliriz

VentureBeat
Jan 21st, 2025
Perplexity Launches Sonar Api, Taking Aim At Google And Openai With Real-Time Ai Search

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Perplexity has launched an aggressive bid to capture the enterprise AI search market, unveiling Sonar, an API service that outperforms offerings from Google, OpenAI and Anthropic on key benchmarks while also undercutting their prices.The move signals a significant shift in the AI landscape, as Perplexity — now valued at $9 billion — directly challenges larger competitors by making its real-time, web-connected search capabilities available to developers and enterprises.The company’s dual-tier strategy — offering both a lightweight Sonar service and a more robust Sonar Pro version — targets different segments of the growing AI integration market.Perplexity’s Sonar Pro outperforms major AI competitors in the SimpleQA benchmark, which measures response accuracy. (Credit: Perplexity)Sonar’s real-time advantage: Bringing fresh data to enterprisesZoom has already integrated Sonar into its AI Companion 2.0 product, allowing users to access real-time information without leaving video conferences — a capability that could reshape how businesses conduct remote meetings and research.The pricing structure appears to be designed to disrupt the market. Sonar’s base tier costs $5 per 1,000 searches plus minimal token fees, while Sonar Pro, despite higher token costs, offers doubled citation density and multi-search capabilities for complex queries.What sets Sonar apart is its real-time web connection, a feature absent in many competing APIs that rely solely on training data. This approach could prove particularly valuable for enterprises requiring current information, although it may face challenges in applications requiring deterministic outputs.Perplexity’s two-tier API offering shows the feature differences between Sonar Pro (left) and the base Sonar service (right), with Pro featuring enhanced citation capability and support for complex queries

The Chip Blog
Jan 20th, 2025
Perplexity AI Makes Bold Bid for TikTok US Hours Before Ban Takes Effect

Search engine startup Perplexity AI has launched an ambitious eleventh-hour proposal to merge with TikTok's U.S. operations, presenting a novel solution to the platform's impending ban.

PYMNTS
Jan 19th, 2025
Tiktok Begins Restoring Service After Trump Pledges Ban Reversal

After years of political and legal wrangling, the TikTok ban only lasted a few hours.That ban went into effect Sunday (Jan. 19), but by midday, the short-form video sharing platform said it had begun restoring service.This came after President-elect Donald Trump wrote on his Truth Social platform that he would sign an executive order extending the ban deadline, and promising there would be no liability for any company that helped keep TikTok from going dark.Trump also said he wants the U.S. to hold a 50% stake in a joint venture, though it was not clear how this arrangement would be structured.“In agreement with our service providers, TikTok is in the process of restoring service,” the company said in a statement provided to PYMNTS, thanking Trump for “providing the necessary clarity and assurance to our service providers that they will face no penalties.”The company added that it would work with the new administration on a solution to keep TikTok in the U.S.The TikTok ban was signed into law last April by President Joe Biden, with supporters from both sides of the aisle citing national security concerns related to ByteDance, the platform’s China-based owner.“Congress is not acting to punish ByteDance, TikTok, or any other individual company,” Sen. Maria Cantwell, D-Wash., chair of the Senate Commerce Committee, said in remarks on the Senate floor at the time.“Congress is acting to prevent foreign adversaries from conducting espionage, surveillance, maligned operations, harming vulnerable Americans, our servicemen and women, and our U.S. government personnel.”The law required ByteDance to find a buyer by Jan. 19

PYMNTS
Jan 19th, 2025
Perplexity Ai Reportedly Eyeing Tiktok Merger Amid Us Ban

Search engine startup Perplexity AI reportedly wants to merge with TikTok.The company has submitted a bid to TikTok’s China-based parent ByteDance, Reuters reported Saturday (Jan. 18), citing a source familiar with the matter.The merger attempt comes as a U.S ban on TikTok goes into effect, with the platform going dark Sunday (Jan. 19) for American users.The ban was signed into law last year by President Joe Biden, and had been supported by a bipartisan group of lawmakers, citing national security concerns. It required ByteDance to find a new owner for TikTok or risk losing access to Google and Apple’s support in the U.S.According to the Reuters report, the source said Perplexity would merge with TikTok U.S. to form a new entity by combining the merged company with New Capital Partners. This new structure would let most of ByteDance’s investors hold onto their equity stakes, while bringing more video to Perplexity, the source added.PYMNTS has contacted ByteDance for comment but has not yet gotten a reply

One Stop Trending News
Jan 17th, 2025
Perplexity acquires Read.cv, a social media platform for professionals

Read.cv, a social media platform for professionals that competed with LinkedIn, has been acquired by AI-powered search engine Perplexity.

TechCrunch
Jan 17th, 2025
Perplexity acquires Read.cv, a social media platform for professionals | TechCrunch

Read.cv, a social media platform for professionals that competed with LinkedIn, has been acquired by AI-powered search engine Perplexity.

PYMNTS
Jan 17th, 2025
Report: Chatgpt Plus Has Top Retention Rate Among Ai Subscription Services

ChatGPT Plus is reportedly the artificial intelligence (AI) subscription service that retains the highest percentage of paying customers after six months. That service retains 71% of subscribers, The Wall Street Journal (WSJ) reported Thursday (Jan. 16), citing data from Earnest Analytics. Just behind ChatGPT Plus in the rankings is Claude Pro, which retains 62% of paying customers after six months, according to the report

Nomusica
Jan 15th, 2025
Perplexity AI Launches Voice Assistant for Android

Perplexity AI has released its voice assistant for Android with its latest app update, version 2.37.0.

Medium
Jan 9th, 2025
Perplexity AI secures $500M funding round

Perplexity AI has closed a $500 million funding round, boosting its valuation from $3 billion to $9 billion in six months. The round was led by Institutional Venture Partners, with previous investments from SoftBank and Nvidia. Perplexity's strategic acquisition of Carbon enhances its data connectivity capabilities. Despite its growth, the company faces challenges, including a pending copyright infringement class action and competition from Google and OpenAI.

Webrazzi
Jan 9th, 2025
Markaların Yapay Zeka Arama Platformlarındaki Görünürlüğünü Analiz Eden Girişim: Otterly.Ai

Son zamanlarda yapay zekanın internet aramalarında da ön plana çıkmasıyla markaların dijital stratejilerini optimize etme ihtiyacı her zamankinden daha önemli hale geldi. Google AI Overviews, ChatGPT ve Perplexity.AI gibi yapay zeka tabanlı arama platformlarının yükselişiyle birlikte, markaların bu platformlardaki görünürlüğünü ölçmek ve analiz etmek için Otterly yapay zeka aracı öne çıkan girişimler arasında yer alıyor.İlk Product Hunt lansmanını Nisan 2024’te gerçekleştiren Otterly, markaların yapay zeka arama platformlarındaki varlıklarını izlemelerine olanak tanıyan bir platform. Bu araç, markaların yapay zeka arama platformlarında içeriklerinin nasıl göründüğünü ve performans gösterdiğini otomatik olarak analiz ederek, pazarlama ekiplerine önemli veriler sunuyor.Otterly, anahtar kelime araştırmasıyla aratılan kelimeyle ilgili arama istemleri (prompt) oluşturulmasını sağlıyor. Ayrıca web sitenizi analiz edip SEO’ya uygun anahtar kelimeleri de örnek arama istemlerine dönüştürebiliyor. Girişim sağladığı marka analizi sayesinde, arama platformlarında markanızın kullanıcı karşına çıkıp çıkmadığını ve ilgili tüm markaların sıralamasını karşınıza çıkarıyor. Buna ek olarak platform markalar için olumlu veya olumsuz duygu durumu analizini detaylarıyla paylaşıyor.Ayrıca Otterly, yapay zeka arama platformlarındaki metinlerde hangi linklerin gösterildiğini link analizi özelliği ile size sunuyor ve bu linkleri toplu olarak indirebiliyorsunuz

PhocusWire
Jan 9th, 2025
Tripadvisor Partners With Perplexity To Improve Trip Planning

Tripadvisor Group is seeking to improve the travel planning process through a partnership with artificial intelligence-powered answer engine Perplexity. The partnership sees the integration of Tripadvisor’s reviews, AI generated summaries and more than 300,000 experiences from Viator with Perplexity’s chatbot-style search capabilities. "The companies aim to provide personalized and actionable recommendations to simplify and enrich the trip-planning process,” a statement said. Tripadvisor said that a number of features are already live on Perplexity.ai with enhancements to be rolled out over the next three years

PYMNTS
Jan 7th, 2025
Report: Ai Startup Anthropic In Advanced Talks To Raise $2 Billion

Artificial intelligence startup Anthropic is reportedly in advanced talks to raise $2 billion in a funding round that would value it at $60 billion. The $60 billion valuation would include the money the company plans to raise in the round, The Wall Street Journal (WSJ) reported Tuesday (Jan. 7), citing unnamed sources. Anthropic did not immediately reply to PYMNTS’ request for comment

PhocusWire
Jan 6th, 2025
Why Ai Agents Will Supercharge, Not Bypass, Otas

The expected rise of AI agents in 2025 has sparked a feverish narrative in travel tech circles: travel distribution will be democratized, bypassing online travel agencies and ushering travel in a golden age of direct supplier-consumer relationships.The commonly accepted narrative is that the personal AI agents promise to cut through the complexity of travel planning like a hot knife through butter, connecting directly with supplier websites and APIs to create the perfect itinerary. Get a dose of digital travel in your inbox each day

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