Full-Time

Client Solutions Manager

Confirmed live in the last 24 hours

Alegeus

Alegeus

501-1,000 employees

Consumer Software
Fintech
Healthcare

Junior, Mid

Boston, MA, USA + 1 more

More locations: Altamonte Springs, FL, USA

This is a hybrid position, requiring some in-office presence.

Category
Project Management
Business Development
Business & Strategy

You match the following Alegeus's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • BA/BS required
  • At least 2 years’ experience in financial services, financial operations, software operations or related fields
  • Experience with project management and successful completion of project-based tasks will be required to be successful
  • Working knowledge and understanding of the US healthcare system and the operations of health plans
Responsibilities
  • Assists with delivery of future state solution meets client requirements while adhering to Alegeus best practices. Is responsible for any known gaps having a manual/temporary solution are clearly documented and transitioned to the appropriate owners until a systematic process can be rolled out.
  • Assists with the configuration of all client documented requirements.
  • Becomes a SME in at least one WCA area, demonstrated by taking ownership of updating all documentation relating to the feature/process and updating the team when the product team makes changes that impact that feature or process.
  • Through discovery, develop a deep understanding of client’s current state including their current CDH platform, systems, CHD plans and product offerings, integration points, business structure, and operational processes
  • Ensures the accuracy of configuration of the WealthCare Administration platform per the business requirements in the testing and production environments
  • Ensures the various project workstreams and other supporting departments involved in the projects are in sync and aligned with the future state design
  • Measures and makes final decisions on operational readiness with client
  • Ensures testing approach covers all aspects of solution design, assists team in creating custom testing program, and oversees client testing execution carried out by client
  • Provides input to Director, Professional Services to ensure continuous process improvement for client implementations and changes
  • Stays abreast of industry and Alegeus product knowledge and expertise as new products and features are released
  • Contributes to custom training plan, may assist Training Team during client training
  • Assists in resolving client operational or technical questions or issues
  • Responsible for working with the development team to create the high-level design for all custom solutions and/or custom code requirements
  • Provides guidance and assists Data Conversion Team with conversion planning and oversees data and functionality mapping and data conversion execution
  • Supports Sales, Service Delivery, and Product Development in assessing and creating new solutions and product offerings
  • Work closely with the project manager and other client solutions managers/analysts to define project scope, set implementation timeline, assist with creating project plan and identifying project staffing needs
  • Works with various technology partners for integration of external data elements

Company Stage

Acquired

Total Funding

N/A

Headquarters

Waltham, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

9%

1 year growth

9%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with Empower enhances Alegeus' market position in integrated health solutions.
  • Alegeus' expansion in medical claims processing is supported by $100 million in funding.
  • The high-yield feature of WealthCare HSA attracts consumers seeking better financial returns.

What critics are saying

  • Technical challenges may delay the integration with Empower's Consumer Directed Health Solutions.
  • Competitive pressure from established players may impact Alegeus' market share in claims processing.
  • Regulatory scrutiny could arise from the high-yield feature of WealthCare HSA.

What makes Alegeus unique

  • Alegeus' white-label model allows partners to deliver solutions without disruptions.
  • The partnership with Empower integrates health and wealth solutions for employer clients.
  • WealthCare HSA High-Yield offers account holders significantly higher interest rates.

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Benefits

Hybrid Work Options

Professional Development Budget

Flexible Work Hours