Implementation Specialist
Posted on 1/6/2023
Toronto, ON, Canada
Experience Level
Desired Skills
Market Research
  • Strong and confident communicator who leads with empathy and urgency
  • Passionate belief that customer onboarding and customer success are key drivers of revenue retention and growth
  • Experience managing customer onboarding project plans and performing associated tasks with key stakeholders by chat, email, phone and/or video in a B2B or B2C SaaS environment
  • Ability to stay calm and composed in stressful situations with both colleagues and customers
  • Desire and capability to solve complex challenges and issues including SSO, product integrations and complex configurations
  • Excellent independent work and problem solving mindset in a fast-paced and frequently ambiguous environment
  • As an Implementation Specialist, you will be focused on helping customers realize fast time to value from Klue by ensuring the platform is configured and optimized for the Collect, Curate and Consume workflows that our customers rely on to win their market. The role will include competitive news alerts configuration and algorithm optimization, battlecard content templating and migration of existing customer assets into the Klue best practices tools to prepare the customer for initial rollout
Desired Qualifications
  • Experience in a product onboarding role in a B2B SaaS environment
  • Experience with boolean logic and other query languages
  • Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack
  • Experience working with 3rd party data providers
  • Experience working in the competitive intelligence or market intelligence space and tools
  • Experience with win/loss analysis, market research and related process and tools
  • Experience working with learning and development or sales enablement teams in B2B to implement and rollout tools to sales and customer success teams
  • Direct revenue ownership across a portfolio of accounts managing multiple stakeholders

201-500 employees

B2B competitive intelligence platform
Company Overview
Klue’s mission is to deliver actionable insights and content to the people that need it with their Competitive Enablement Platform that helps every department of every business. The company’s platform collects and curates intelligence from multiple sources to help every team in an organization compete and get ahead.
  • Competitive base compensation
  • Extended health & dental benefits
  • Unlimited vacation
  • Employee Stock Option Plan
  • Pension fund
  • Yearly fully-paid trips to Vancouver headquarters
  • Free access to an online learning tool offering many engineering courses
Company Core Values
  • Transparent
  • Humble
  • Hustle