Implementation Specialist

Updated on 3/21/2023

Locations

Toronto, ON, Canada

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Market Research

Sales

Salesforce

Requirements

Strong and confident communicator who leads with empathy and urgency
Passionate belief that customer onboarding and customer success are key drivers of revenue retention and growth
Experience managing customer onboarding project plans and performing associated tasks with key stakeholders by chat, email, phone and/or video in a B2B or B2C SaaS environment
Ability to stay calm and composed in stressful situations with both colleagues and customers
Desire and capability to solve complex challenges and issues including SSO, product integrations and complex configurations
Excellent independent work and problem solving mindset in a fast-paced and frequently ambiguous environment

Responsibilities

As an Implementation Specialist, you will be focused on helping customers realize fast time to value from the Klue by ensuring the platform is configured and optimized for the Collect, Curate and Consume workflows that our customers rely on to win their market. The role will include competitive news alerts configuration and algorithm optimization, battlecard content templating and migration of existing customer assets into the Klue best practices tools to prepare the customer for initial rollout

Desired Qualifications

Experience in a product onboarding role in a B2B SaaS environment
Experience with boolean logic and other query languages
Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack
Experience working with 3rd party data providers
Experience working in the competitive intelligence or market intelligence space and tools
Experience with win/loss analysis, market research and related process and tools
Experience working with learning and development or sales enablement teams in B2B to implement and rollout tools to sales and customer success teams
Direct revenue ownership across a portfolio of accounts managing multiple stakeholders

👋 You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.

Who are we?

Klue is a VC backed, capital-efficient high growth SaaS. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.

We’re one of Canada’s Most Admired Corporate Cultures by Waterstone HC, a Deloitte Technology Fast 50 & Fast 500 winner, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.

Internally, our Implementation Specialists are called Onboarding Specialists if you’d like to find them on LinkedIn.

What you’ll do...

As an Implementation Specialist, you will be focused on helping customers realize fast time to value from the Klue by ensuring the platform is configured and optimized for the Collect, Curate and Consume workflows that our customers rely on to win their market. The role will include competitive news alerts configuration and algorithm optimization, battlecard content templating and migration of existing customer assets into the Klue best practices tools to prepare the customer for initial rollout.

What you’ll be measured on...

Customer time to value improvements over time
Customer satisfaction and project SLAs

What we’re looking for…

Strong and confident communicator who leads with empathy and urgency
Passionate belief that customer onboarding and customer success are key drivers of revenue retention and growth
Experience managing customer onboarding project plans and performing associated tasks with key stakeholders by chat, email, phone and/or video in a B2B or B2C SaaS environment
Ability to stay calm and composed in stressful situations with both colleagues and customers
Desire and capability to solve complex challenges and issues including SSO, product integrations and complex configurations
Excellent independent work and problem solving mindset in a fast-paced and frequently ambiguous environment

Bonus points for…

Experience in a product onboarding role in a B2B SaaS environment
Experience with boolean logic and other query languages
Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack
Experience working with 3rd party data providers
Experience working in the competitive intelligence or market intelligence space and tools
Experience with win/loss analysis, market research and related process and tools
Experience working with learning and development or sales enablement teams in B2B to implement and rollout tools to sales and customer success teams
Direct revenue ownership across a portfolio of accounts managing multiple stakeholders

Tools we use: G-suite, Slack, Data Studio, Google Analytics, ClickUp, HelpDocs, Hubspot, Zapier, Zoom, Pendo, BigQuery

Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.

We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we’ve started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of ’years of experience’. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.

All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:

🌈 Pay Up For Progress & 50 - 30 Challenge & Klue Blog

✅✅ Win-Loss Acquisition (2023)

🅰️ Series A (2020)

🐅 Series B (2021)

🏆 Culture, culture, culture!

🔍 Glassdoor

🐝 About Us

🐥 Twitter

📸 Instagram

☕️ LinkedIn

🦄 Wellfound (AngelList)

201-500 employees

Website

B2B competitive intelligence platform

Company Overview

Klue’s mission is to deliver actionable insights and content to the people that need it with their Competitive Enablement Platform that helps every department of every business. The company’s platform collects and curates intelligence from multiple sources to help every team in an organization compete and get ahead.

Benefits

Competitive base compensation
Extended health & dental benefits
Unlimited vacation
Employee Stock Option Plan
Pension fund
Yearly fully-paid trips to Vancouver headquarters
Free access to an online learning tool offering many engineering courses

Company Core Values

Transparent
Humble
Hustle