BDC Support Specialist

Your Impact at Lowe's

As a Bulk Distribution Center Support Specialist, you'll work on-site in our Bulk Distribution Center (BDC) offices, serving as a point of contact between stores and the Bulk Distribution Center (BDC). In this role, you contribute to the seamless flow of products, ensuring prompt responses to inquiries, efficient handling of orders, and proactive resolution of issues.

How We Support You

As an industry leader, we invest in the people and technology needed to grow and win as a team.

• Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other.
• Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan.
• Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.
• Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe's

In this role, you will be highly involved in communications between our stores and the Bulk Distribution Centers (BDC). Your day involves reviewing calls, emails, and claims, providing status updates, processing special orders, and monitoring load plans to ensure smooth operations. You handle store and Bulk Distribution Centers (BDC) inquiries, process receipts and shipments, and contribute to the overall efficiency of the supply chain. Your attention to detail and a proactive approach are crucial in addressing emergent issues and supporting a well-functioning distribution process.

Key Responsibilities

• Review voicemails, emails, and claims for developing issues, providing status updates to the Bulk Distribution Center (BDC) Supervisor.
• Monitor load plans and requisition statuses, ensuring proper transmission and receipt coordination.
• Resolve Purchase Orders, direct "Flag Flips" (turning Purchase Orders into invoices), and handle store and Bulk Distribution Center (BDC) phone calls for inquiries and claims.
• Generate and send daily reports to the third-party logistics Bulk Distribution Center (BDC) Operations Team, resolving receiving discrepancies.
• Coordinate scratch and dent unit processes, appliance damage Return Authorization pick-ups, and store claim adjustments.
• Update system tools with new items and removing dropped items in the BDC.
• Assist the BDC Supervisor in monthly action plan meetings and annual physical inventory item research.
• Review and process any damaged items. Coordinate master bill of lading (BOL) and schedule a pick-up with the reverse logistics team.
• Enhance quality control by visually inspecting merchandise during unboxing and re-boxing to identify factors leading to quality issues and damages from vendors and operations.
• Perform some physical tasks including handling and transporting merchandise, managing inventory, disposing of waste materials, and operating equipment to move appliances.

Minimum Qualifications

• High School Diploma or GED.
• 4 years of experience as a data analyst, operations support, or in a clerical role.

Preferred Qualifications

• 3 years of experience in Supply Chain with leadership experience
• Bachelor's Degree

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 70 pounds. Team lifts are used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.