Care Operations Associate II / Senior Associate

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

As the Care Operations Associate II/Senior Associate at Waymark, you will play a vital role in building a hub of operational excellence across Waymark’s rapidly growing markets. You will be responsible for centralizing communications, playbooks, and policies to drive standardization and consistency in process across markets. Reporting to the Vice President of Care Model & Quality, you will help implement robust collaboration and bi-directional feedback channels with care support departments across the organization to ensure effective alignment of core functions with care model and operational needs. You will provide project management support to the Care Model Roadmap and other Care Model & Quality team efforts. You should be a strategic problem solver and an excellent communicator adept at achieving cross-functional alignment. 

Responsibilities

• Drive standardization and consistency in process across markets by supporting the development of standardized, scalable processes, workflows, and policies to improve operations.
• Own the maintenance of our central care delivery communications and knowledge hub.
• Support collaboration, including bi-directional communication and timeline and roadmap alignment, between care operations and all care support functions at Waymark.
• Support the development and execution of scalable processes for obtaining and actioning on feedback from all care team members.
• Provide project management expertise to the Care Model and Quality team, with a particular focus on care model roadmap prioritization and agile sprint execution.
• Partner with Waymark’s Compliance and Implementation teams to ensure full compliance with all contracts.
• Partner with Waymark’s Learning & Development team on ongoing refinement to care team training and execute biannual refresher trainings. 
• Identify and fix process gaps around execution, roll-out, and ongoing support of projects.

Minimum qualifications

• Highly organized, detail-oriented self-starter.
• Comfortable with ambiguity and able to multitask and create structure.
• Excellent communication and interpersonal skills.
• Strong project management skills with a track record of aligning across diverse stakeholders.
• Strong operational background, preferably in a remote environment.
• Systems thinker and problem solver, able to toggle between the details and big picture view with ease. 
• Willing to roll up sleeves and dig in to the work at hand.
• 3-5 years experience in healthcare or health services operations roles with an outpatient/primary care, integrated behavioral health, and/or whole-person care focus.
• Values teamwork and collaboration.
• Thrives in fast-paced environment.

Preferred qualifications 

• Experience working with product and design teams.
• Experience working with learning and development teams.
• Healthcare LEAN certification.
• Proficiency with project management tools (e.g., Jira).

Salary Range

US employees in New York City, Seattle, or the San Francisco Bay Area: $78,000 - $155,000

US employees in Austin, Boston, Chicago, Denver, San Diego & Washington DC: $70,000 - $145,000

US employees outside of the above listed US Cities: $61,000 - $135,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!