Full-Time

Care Operations Associate II / Senior Associate

Posted on 12/31/2024

Waymark

Waymark

51-200 employees

Community-based healthcare services for Medicaid patients

Social Impact
Healthcare

Compensation Overview

$61k - $155kAnnually

Mid, Senior

Remote in USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Agile

You match the following Waymark's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Highly organized, detail-oriented self-starter.
  • Comfortable with ambiguity and able to multitask and create structure.
  • Excellent communication and interpersonal skills.
  • Strong project management skills with a track record of aligning across diverse stakeholders.
  • Strong operational background, preferably in a remote environment.
  • Systems thinker and problem solver, able to toggle between the details and big picture view with ease.
  • Willing to roll up sleeves and dig in to the work at hand.
  • 3-5 years experience in healthcare or health services operations roles with an outpatient/primary care, integrated behavioral health, and/or whole-person care focus.
  • Values teamwork and collaboration.
  • Thrives in fast-paced environment.
Responsibilities
  • Drive standardization and consistency in process across markets by supporting the development of standardized, scalable processes, workflows, and policies to improve operations.
  • Own the maintenance of our central care delivery communications and knowledge hub.
  • Support collaboration, including bi-directional communication and timeline and roadmap alignment, between care operations and all care support functions at Waymark.
  • Support the development and execution of scalable processes for obtaining and actioning on feedback from all care team members.
  • Provide project management expertise to the Care Model and Quality team, with a particular focus on care model roadmap prioritization and agile sprint execution.
  • Partner with Waymark’s Compliance and Implementation teams to ensure full compliance with all contracts.
  • Partner with Waymark’s Learning & Development team on ongoing refinement to care team training and execute biannual refresher trainings.
  • Identify and fix process gaps around execution, roll-out, and ongoing support of projects.
Desired Qualifications
  • Experience working with product and design teams.
  • Experience working with learning and development teams.
  • Healthcare LEAN certification.
  • Proficiency with project management tools (e.g., Jira).

Waymark Care focuses on enhancing healthcare access for patients enrolled in Medicaid programs by connecting them with local care teams. These teams consist of community health workers, therapists, pharmacists, and care coordinators who live and work in the same areas as the patients, allowing for personalized and convenient care. They help patients navigate the healthcare system, coordinate medical appointments, manage prescription refills, and assist with essential needs like food and transportation. Waymark Care partners with health plans and primary care providers to offer its services at no cost to patients, making quality healthcare more accessible. As a public benefit corporation, Waymark Care is committed to considering the impact of its decisions on patients and the community, aiming to provide comprehensive, community-based care services.

Company Size

51-200

Company Stage

Debt Financing

Total Funding

$65.2M

Headquarters

San Francisco, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Waymark raised $42M to expand community-based care for Medicaid patients.
  • Waymark Signal's AI success positions it as a leader in healthcare technology.
  • Growing focus on social determinants of health boosts demand for Waymark's services.

What critics are saying

  • Increased competition from health-tech startups may impact Waymark's market share.
  • Potential Medicaid funding changes could affect Waymark's revenue streams.
  • Reliance on partnerships means disruptions could significantly impact Waymark's operations.

What makes Waymark unique

  • Waymark uses community-based care teams for personalized Medicaid patient services.
  • Waymark Signal predicts avoidable ER visits with 90% accuracy, outperforming traditional models.
  • Waymark is a public benefit corporation, prioritizing patient and community impact.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Stock Options

Paid Vacation

Paid Holidays

Parental Leave

401(k) Retirement Plan

Commuter Benefits

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Waymark Care
Dec 20th, 2024
A Q&A with Dan Frascella, Waymark's New Head of Finance

Waymark is excited to announce the newest addition to the Waymark leadership team: Dan Frascella has joined Waymark as Head of Finance.

Waymark Care
Oct 23rd, 2024
Waymark Receives Great Place to Work(R) Certification

Waymark has officially been certified as a Great Place to Work(R), which recognizes employers who create an employee experience where individuals feel valued and engaged.

PharmiWeb
Jan 23rd, 2024
New Study Published In Nature Scientific Reports Shows Industry-Leading Performance For Waymark Signal In Predicting Avoidable Er And Hospital Utilization

Peer-reviewed study demonstrates Waymark Signal is 90 percent accurate in predicting avoidable ER and hospital visitsSAN FRANCISCO, CA / ACCESSWIRE / January 23, 2024 / Waymark, the Medicaid provider enablement company, today published a peer-reviewed study in Nature's Scientific Reports comparing the performance of Waymark SignalTM, the company's proprietary machine learning technology, to conventional Medicaid risk models. The study found that Waymark Signal was 90 percent accurate in predicting avoidable emergency room (ER) and hospital utilization for patients receiving Medicaid - stronger performance than leading Medicaid risk models in the field.Waymark Signal combines data on social risk factors and patient risk trajectories with healthcare utilization to identify patients at risk for preventable ER and hospital visits. As one of the largest and most representative comparisons of Medicaid risk models to date, the study assessed Waymark Signal's machine learning approach against traditional regression models for Medicaid, which rely primarily on patient demographics, healthcare diagnostic codes, and medications to predict at-risk patients. Researchers found that Waymark Signal was 3x better at identifying at-risk patients and 10x better at predicting costs compared to conventional models."This study demonstrates the potential for machine learning models like Waymark Signal to more accurately identify at-risk patients and drive more effective interventions," said Sadiq Y. Patel, MSW, Ph.D., an author of the study and Data Science Lead for Waymark. "By enabling care teams to better recognize and act on social and clinical risk factors, Waymark Signal can help them intervene to prevent avoidable disease complications, ER visits, and hospitalizations that negatively impact both patient health and costs."Additionally, the study found that Waymark Signal also reversed the Black-White prediction bias observed in most risk models

Hit Consultant
Oct 18th, 2023
Waymark Secures $42M to Expand Community-Based Care for Medicaid Patients

- Waymark, a San Francisco, CA-based Medicaid provider enablement company raises $42M in new financing to scale technology-enabled, community-based care for primary care providers and their patients enrolled in Medicaid programs.

Newswire
May 30th, 2023
New Study Published In Jama Internal Medicine Finds Substantial Resources Required To Address Social Needs Detected In Primary Care

Researchers estimate that existing federal funding covers less than half the total cost of delivering evidence-based interventions for food, housing, transportation and care coordination needs . .

Waymark Care
May 8th, 2023
Waymark

Today, Waymark announced the appointment of Brett Hickman as Head of Partnerships at Waymark.

Finsmes
Jan 4th, 2022
Waymark Closes $45M Series A Funding

Waymark, a San Francisco, CA-based Medicaid provider-enablement company, closed a $45M Series A financing

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