Business Analyst

Glovo Academy Nairobi equips SMBs for digital growth. by Naomi Wanjiru March 26, 2026 3 minutes read Glovo Academy Nairobi supports SMBs with training tools insights and partnerships to grow visibility revenue and digital operations. Glovo, a tech platform with operations across Europe, Central Asia and Africa, hosted the 7th edition of the Glovo Academy in Nairobi on Wednesday, 18th March 2026. Since its launch in 2023, the academy has grown into a key support platform for small and medium-sized businesses (SMBs) trying to find their footing in a fast-moving digital space, where gaps in specialised knowledge can easily hold back growth. With SMBs making up over 85% of its partners, Glovo sees their progress as directly tied to its own growth and long-term vision. The program is designed to transform high-growth potential businesses by giving them the tools to increase visibility and boost revenue. For many small partners who operate without a dedicated Account Manager, the Academy provides a rare and vital space to connect directly with Glovo's local teams. This "Local Connection" enables Glovo to understand the daily realities of these businesses while building lasting relationships that help them thrive on the platform. Glovo Academy Nairobi builds confident digitally empowered business owners. "With this 7th edition, we're moving past the basics of just using an app. We want to give our partners the confidence to lead in a digital-first market," said Yvonne Muthoka, SMBs & Glovo Academy Lead for Glovo Kenya. "Business ownership can often feel isolating, so we've built the Academy to be more than a training program - it's a community. By sharing our growth tools and simplifying the Glovo ecosystem, we are helping our partners use our full suite of technology to drive the kind of rapid, scalable growth that changes lives and strengthens our local economy." A key highlight of the training was a deep dive into Godroid features. Through a live walkthrough, business owners explored the features that often feel out of reach: real-time analytics, performance tracking, and order insights. By mastering these growth tools, partners learned how to manage their own digital campaigns and use data to understand exactly what their customers want, turning their devices into powerful command centers for their operations. The day also featured a dedicated networking space where partners shared their common pains and exchanged best practices. By learning from peers' "Inspiration" success stories who have scaled on the platform, participants walked away with a clear roadmap for their own business expansion. Margaret Gatiba, a representative from Tibbz Restaurant, a local restaurant partner, shared how the program has changed their daily business approach. They noted that the Glovo Academy helped them stop just reacting to daily problems and start thinking and operating more strategically about the future. By cleaning up their digital presence and making their delivery process smoother, their team is now operating with a level of focus and confidence that was missing before they joined the Glovo community. Ultimately, Glovo Academy proves that while technology is the tool, people and their stories are what drive true success. By combining short-term operational gains with long-term strategic support, Glovo continues to strengthen Nairobi's food sector and empower the entrepreneurs who serve as its backbone. Follow FemmeHub on Twitter and Facebook for real-time updates. 0 comments 0

Glovo launches LiveOps Hub in Abuja to boost customer support and digital trust. Glovo, an on-demand technology platform connecting users to restaurants, supermarkets, and stores, has officially launched its LiveOps Hub in Abuja to strengthen customer service, operational reliability, and talent development across Nigeria. The new hub is aimed at addressing major challenges in the country's fast-growing Quick Commerce (Q-commerce) industry, such as low digital trust, unstable infrastructure, and the demand for round-the-clock service. With over 100 trained professionals, the centre will provide real-time operational support for customers, riders, and vendors using the Glovo platform nationwide. Speaking on the launch, the General Manager of Glovo Nigeria, Lamide Akinola, said the Abuja LiveOps Hub reflects the company's strong commitment to innovation and human capital development. She explained that the facility integrates advanced Artificial Intelligence systems with human expertise to deliver smooth and secure operations. The hub is equipped with high-speed satellite connectivity and reliable backup power, including solar systems and generators, ensuring 24/7 service availability. Beyond its operational functions, the Abuja hub also serves as a LiveOps Academy - a talent development centre designed to equip Nigerian professionals with valuable skills in customer service, fraud detection, business analysis, and project management. This initiative is part of Glovo's broader goal of strengthening Nigeria's digital ecosystem and fostering a resilient technology-driven economy. Akinola emphasized that Glovo's approach combines local understanding, advanced technology, and human capacity to build trust in Nigeria's digital marketplace. Through the new hub, the company aims to redefine customer experience, promote operational excellence, and position itself as a leader in Africa's rapidly expanding Q-commerce sector.