Business Analyst

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker is seeking a highly motivated and detail-oriented Business Analyst (BA) to join our CRM development team. The BA will work closely with the Snr Product Manager and the CRM Development team to scope and define new features and improvements, ensuring they align with our CRM goals and end-user expectations. This role requires an understanding of business processes, excellent analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

JOB SCOPE

• Work with Snr Product Manager to facilitate workshops and meetings to gather input from stakeholders and refine product requirements.
  
• Create and update documentation, including UI/UX mockups, database dictionaries, workflows, APIs, etc.\
  
• Create and maintain product roadmaps and timelines.
  
• Work with Snr Product Manager, CRM team and end-users to ensure new features are tested fully and signed off.
  
• Conduct gap analysis to identify areas for system improvements.
  
• Translate business needs into clear functional requirements and documentation.
  
• Work with cross-functional teams, including development, sales, marketing and finance to ensure new features and improvements are understood and implemented correctly.

REQUIRED QUALIFICATIONS

• 2+ years of experience as a Business Analyst or in a similar role.
  
• Experience working in a fast-paced tech company or cyber security company – preferred.
  
• Strong analytical and problem-solving skills.
  
• Excellent written and verbal communication skills.
  
• Experience with Agile/Scrum methodologies.
  
• Knowledge of DB SQL & API Integrations
  
• In-depth knowledge of the Software Development Life Cycle (SDLC)
  
• Proficiency in business analysis tools and software (e.g., JIRA, Confluence, Microsoft Office Suite).
  
• Ability to work independently and as part of a team.
  
• Strong organizational skills and attention to detail.
  
• Certification in Business Analysis – Preferred (e.g., CBAP, PMI-PBA). 

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment 
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.