Full-Time
Referral Care Coordinator
Posted on 11/23/2025
SEARHC
11-50 employees
Youth and family behavioral health care
Compensation Overview
$25 - $30.04/hr
Juneau, AK, USA
In Person
 Administrative & Executive Assistance (2) |
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- High School Diploma or equivalent – required
- Facilitates referrals for patients including the technical and clerical components of the request(s), including any insurance authorizations that may be required for travel and/or appointments.
- Inputs data into the designated database(s) and electronic health record for ease of communication across the consortium.
- Schedules or facilitates the scheduling of appointments.
- Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate.
- Maintains patient referral information electronically.
- Consults with appropriate staff for questions regarding eligibility status of patients.
- Responsible for timely communication with patients regarding care coordination – appointments, scheduling, housing and travel.
- Coordinates travel for patients of all ages through SEARHC, the Alaska Tribal Health System, and other external agencies. Arranges reservations for patient travel, including air, ferry, lodging and ground transportation in compliance with SEARHC policies and procedures.
- Other duties as assigned.
- Two years of experience working with the public in person and on the phone preferred.
- One year working in the health care field or six months education in a health care related field preferred.
- Understanding of tribal health programs, referral process and alternate resources preferred.
- Knowledge of customer service principles preferred.
- Knowledge of data entry, retrieval and reporting preferred.
- Effective oral and written communication skills preferred.
- Skills in using a database preferred.
- Skills in operating a computer utilizing a variety of software applications preferred.
- Ability to multi-task and work independently in a fast-paced environment preferred.
- Ability to respond quickly in urgent situations with attention to detail preferred.
- Ability to problem solve and use conflict resolution skills preferred.
Juneau Youth Services provides emergency, residential, and community-based behavioral health care for children, teens, and their families in Alaska. Services are tailored and strengths-based, delivered in home-like, least-restrictive settings where trained caregivers and clinical professionals form therapeutic relationships to support youth development and family functioning. The programs operate under the Teaching Family Model and focus on keeping or reunifying children with their families when appropriate. The organization has about 25 staff and positions itself as the leading youth- and family-focused behavioral health provider in Juneau, aiming to help vulnerable youth succeed and thrive.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Juneau, Alaska
Founded
1961
Simplify's Take
What believers are saying
- SEARHC's wages grew 11.4% from 2024 to 2025.
- New Sitka hospital construction completes strategic expansion.
- Fitch affirms SEARHC's A- rating with stable outlook.
What critics are saying
- Sitka residents demand better primary care access now.
- Systemic service issues persist in 28 communities.
- Bartlett Regional Hospital competes for workforce talent.
What makes SEARHC unique
- SEARHC employs 40% of Southeast Alaska's healthcare workforce.
- SEARHC serves 60% of Southeast Alaska's total population.
- SEARHC delivers integrated medical, dental, and behavioral health services.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Paid Vacation
Parental Leave
Flexible Work Hours