Team Leader

Job Description

Help us lead change and transform the provider experience. The health care industry is changing and Wellmark is working to help change it for the better. We recognize that making health care better is not just about Wellmark but also our health provider (partners/customers). We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing that analysis to our providers to ultimately deliver the best experience to our members. 

About the Career: Provide leadership of the provider experience delivery portfolio, including continuous monitoring for optimization of experience and operational results. Responsible for the creation and management of the provider experience roadmap, provider experience project portfolio, experience economics, experience value case performance. Fully align and integrate the objectives of the provider experience team, corporate goals, and operational objectives to effectively design and manage joint outcomes with business process execution teams. Collaborate with the stakeholders and Wellmark leaders to broaden the understanding or skillsets in the organization for how experiences are engineered, deployed, and continuously optimized. Collaborate with the experience design lead, experience research lead, and key stakeholders across the organization to drive the execution of experiences across delivery teams. 

Our Ideal Candidate: You have experience successfully leading full-time employees and a scalable labor force of contractors. You thrive in roles where you are focused on product management. You’re passionate about leading, coaching, and developing people. Because this role is a leader of others, you’ll directly impact the success, growth, and development of team members by setting clear expectations, defining accountabilities, coaching to each team member’s unique strengths, facilitating change, and providing an overall positive and team-centric work environment. Being a role model in behaviors that demonstrate Wellmark’s core competencies and strengths-focus is a must.   

Qualifications

Preferred:

• Knowledge of health care provider business challenges and opportunities  
• Master’s degree in business, technology, or design program. 
• Formal leadership experience in product management, channel management, or related design program management. 
• Prior experience leading product-oriented organizations through use of product management practices and methodologies. 
• Demonstrated understanding of how data and technology enable customer experience and human centered design. 
• Prior experience leading or working closely with digital agencies or experience design teams to effectively deliver solutions aligned to the experience. 

Required:

• Bachelor's degree in business, technology or design program, or direct and applicable work experience.
• Minimum 4 years-experience leading the execution of business transformation initiatives, integrated multi-channel customer experience transformations, or product management delivery organizations; effective critical thinking, change management, project prioritization and governance modeling, and delivery skills.
• Leadership experience, typically gained through a combination of project or informal leadership that demonstrates knowledge of work processes, products and services, and leadership competencies.
• Demonstrated organizational and communication skills with the ability to deliver senior leadership presentations and the ability to express complex concepts clearly and concisely.
• Ability to influence, solicit cooperation and action from others, and the ability to collaborate with leaders to educate and gain understanding and buy-in.
• Strong decision-making skills with a measurement/data orientation and the ability to effectively solve complex business problems.
• Demonstrated knowledge and application of product management discipline.
• Travel only if necessary.