Our ideal fit:

• Friendly and upbeat communication - this role is customer facing
• Balances quality with efficiency
• Resourceful
• Creative thinker
• Team player

What you’ll be doing:

• Build solutions and use case marketing assets that increase target segment signups by 10% within 3 months
• Publish 2-3 case studies within 6 months for Sales and CS to use in their pitch and renewal conversations
• Collaborate with internal creative teams and third-party resources, as necessary, to write and record an end-to-end platform video that demonstrates the value of BioRender within 6 months
• Create a customer certification program within 12 months that increases customer NPS and grows qualified pipeline via awareness
• Building educational content that supports customer retention and expansion goals
• Partnering with our UX Research team to conduct customer research
• Partnering with our CS Programs team to build compelling customer communications
• A/B testing messaging to optimize revenue team materials for pipeline generation
• Creating a customer evidence database with quotes, case studies, and other testimonials
• Writing solutions and use case marketing assets for external promotion and internal enablement
• Identifying experiential programs, like interactive webinars and landing pages, that upsell users to adopt more of the BioRender platform
• Building customer relationships to support community programming
• Channel management of in-app notifications
• Supporting go to market launches and content development

What you bring to the table:

• 4+ years of product, customer, or community marketing experience from a B2B SaaS or PLG company
• Experience writing case studies with quantifiable ROI metrics
• Demonstrable experience partnering with content marketing and/or customer success teams to build case studies or lifecycle marketing campaigns
• Excellent communication skills; client-facing experience is a plus
• Background in Science or Science related field or industry a plus
• Bachelor’s degree in business, marketing, or a related discipline; MBA is a plus

Why Join Us?

• We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications! 
• It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/ 
• We are in the top quartile for profitability and year-over-year revenue growth, with users in 200+ countries.
• BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA. 
• We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere. 
• We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC. 
• We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.