Full-Time
Referral Coordinator
Updated on 8/21/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
Battle Creek, MI, USA
In Person
 Administrative & Executive Assistance (1) |
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- A high school diploma or general education degree (GED) and 1–2 years of related experience and/or training are required.
- Knowledge of medical terminology, Current Procedural Terminology (CPT), and International Classification of Diseases, Ninth Revision (ICD-9) coding is required.
- Excellent computer skills, including Microsoft Office and Medic, are required.
- Excellent verbal and written communication skills are required.
- The ability to maintain positive customer service and establish effective working relationships with office staff and employees in a team environment is required.
- The ability to maintain patient confidentiality and prioritize and manage time independently is required.
- Maintain excellent customer service, including problem-solving payer issues.
- Manage electronic health record referral and order work queues according to office or provider preference and patient needs.
- Coordinate and schedule referral activity.
- Obtain accurate billing and demographic information.
- Ensure prior authorization for requested services under payer guidelines.
- Communicate delays and denials to the ProHealth team and employer.
- Process referrals using CPT and ICD-9 coding.
- Participate in case management meetings.
- Process and schedule Digestive Health procedures throughout the system when assigned to Digestive Health.
- Cross-train to assist with patient check-in and check-out when assigned to Digestive Health.
- Work on a rotational basis to cover the in-person scheduling desk when assigned to Digestive Health.
- Perform additional duties based on department needs.
- Successful completion of a Medical Assistant or LPN program is preferred.
- A current Medical Assistant registry or certification, or an LPN license in good standing and valid in Michigan, is preferred.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
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