AttackIQ is an innovative cybersecurity company and the leading independent vendor of breach and attack simulation solutions. We built the industry’s first Security Optimization Platform, and we take pride in our mission to help make the world safe for compute. As a team, we cherish curiosity and value camaraderie. We show respect for innovative ideas as well as the faces behind them. We’re transparent and push one another to constantly improve. Most of all, we enjoy what we do.
We are seeking a talented Customer Success Manager that is ready to make an impact growing AttackIQ’s global market presence! In this role, you will own the overall success of your assigned book of business (BoB) and develop and expand customer relationships, promoting successful adoption, retention, and loyalty of the AttackIQ platform. You will collaborate with assigned customers and internal stakeholders to understand business goals and establish success plans. We will rely on you to drive renewals and world-class customer experience, to promote best practices and usage of AttackIQ products and services and to drive customer outcomes. You will take pride in driving maximum value of each customer’s investment in AttackIQ, including the full utilization of customer licenses, collaborating with the sales team to ensure growth attainment and increased footprint. You will have the unique opportunity to partner with a variety of teams at AttackIQ, including sales, marketing, engineering, solutions engineering, support, and professional services – operating with a shared goal of improving customer experience. You will efficiently manage customer escalations to ensure resolution with the highest level of satisfaction. You will prepare and deliver Executive Business Reviews (EBRs) and QBRs, evaluating the customer health and the success of AttackIQ platform adoption. You will advocate on behalf of customers leading to customer case studies, press releases, and AttackIQ community participation.
If you’re the right person for this role, you possess an infectious, can-do attitude that inspires everyone around you. You thirst for customer connection and take pride in your high-energy, aptitude for collaboration, and ability to celebrate new ideas and have fun. You enjoy presenting to others and have exceptional written and verbal communication skills. You are motivated by opportunities to be creative, instead of doing the same thing every day. You are never satisfied with the status quo and always pushing yourself and your team to raise the bar. You possess excellent written/verbal communication and organizational skills, and a personable presence.
This is an individual contributor, full-time, remote position, that can be worked anywhere in the United States. We offer a competitive total rewards and benefits package for full-time employees. This role reports to the United States based Senior Director of Customer Success. We’ll only be able to respond to applicants who meet the basic qualifications for this role.
Required.
- 3+ years of enterprise customer success manager experience, in software or Software-as-a-Service (SaaS)/Cloud technology startups.
- Salesforce and Gainsight Customer Relationship Management (CRM) experience.
- Experience leading customer-facing meetings, with audiences ranging from C-Suite leaders, to technical analysts.
Highly Desirable, NOT Required.
- Prior cybersecurity industry experience.
- Project management experience, and/or a PMP (Project Management Professional) certification.
- Bachelor’s degree in a technical or business field.
AttackIQ provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.
