Business Overview 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ’action’ into ’outcome’ for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client’s function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Summary

We are looking for an Associate Director to join our Data & Product Operations Team at KINESSO. You’ll have a strong entrepreneurial spirit and an interest in media and marketing with a passion and curiosity for working across multiple teams. You will be critical in the hands-on and day-to-day management & execution of key operational processes, product buildouts, and pushing timelines for projects.

The Associate Director of Data & Product Operations will work cross-functionally between both internal Operations, Product, and Engineering Teams, along with key Agency and external partners, to manage comms and timelines, provide logistical support, and ensure adherence to and continually review and upgrade our standardized processes

Responsibilities

• Collaborate between internal Data & Tech Teams and Agency Teams to gather the requirements needed to onboard clients to our centralized Reporting Platform
• Oversight of existing Product Operations processes and workflows, including the maintenance of internal documentation, Agency engagement models, Asana usage, etc.
• Conduct regular audits of existing processes noted above and proposing better ways-of-working
• Assist in leading the centralized Product Operations processes related to platform account management, including credential, verification, and access management
• Monitor, triage, and escalate any issues related to data completeness, timeliness, recency, or overall accuracy within our database
• Lead configuration of data-streams to collect data from various platforms or via data connectors
• Maintenance of centralized data/ad account tracker and facilitation of any access issues with internal Engineering, Data Ops, and Agency Teams
• Oversight of general user onboarding to data platforms and tools, including ongoing support for downstream users, including product teams, agency teams, and client teams
• Ability to communicate effectively with external partners to escalate and troubleshoot any issues related to the individual 3^rd party data platforms or data connector platforms
• Support and lead on behalf of the Product Operations Team during weekly statuses with the larger Reporting Product Team to communicate key updates, roadblocks, goals, etc.
• Manage User Onboarding for any-net new team members, downstream Agency users, etc.
• Demonstrate the ability to effectively communicate with internally with Reporting & Agency Teams by managing expectations, tracking key project deliverables, setting realistic timelines, and showing a strong understanding of the Data Platform
• Engage with and educate Agency Teams on our existing processes, and help to address any needs or questions related to Client Onboarding and the overall Data Platform
• Demonstrate strong problem-solving skills and drive forward efforts to continue evolving and optimizing our internal workflows

Required Skills & Experience

• Five+ years of experience in an agency role, with a strong background in digital planning, investment, analytics, or project management, while also understanding the fundamental structure of an agency
• Strong written and verbal communication skills (this role will involve working with multiple teams – both internal and external – virtually and in-person)
• Knowledge of both traditional and digital media, as well as general metrics available for reporting from digital channels (DCM, Facebook, Twitter, etc.)
• Any prior experience with Project Management Tools/Systems (i.e. Asana, JIRA) is a plus
• Strong skills with Microsoft suite of products, namely Excel & PowerPoint

Desired Skills & Experience

• Bachelor’s Degree or above in: Marketing, Business, Economics, Communications, or related field

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We See You 

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. 

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.  

We See You at IPG Mediabrands.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.  

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.