Customer Service Representative Fitness

Description

Work Schedule

Sunday 11:"45 am - 6pm

Monday - Thursday 5pm-10 pm

Friday-Saturday off

COMPANY OVERVIEW

CentroMed is a 501(c)3 non-profit organization that provides healthcare for all populations across the greater San Antonio area.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high-quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

Job Summary

Centro Fitness Customer Service Representatives are responsible for Fitness Center Operations, Programming knowledge and Client Experience. Responsible for meeting and exceeding client expectations in the areas of customer service & experience. Working together with the Director of Fitness and Fitness Supervisor to develop and implement the vision and strategy, consistent with the organization’s mission to develop and improve programs serving the Fitness and Wellness needs for members of all fitness levels.

DUTIES AND RESPONSIBILITIES:

· Greet and assist members in a  friendly, welcoming and professional manner.

· Provide members with exceptional  customer service

· Attentively and promptly respond  to member needs.

· Admit members by scanning their  membership cards and appropriately responding to messages regarding status   and payment reminders.

· Answer and transfer phone calls   in a timely & professional manner.

· Promptly greet walk in   prospective members and provide requested information.

· Complete administrative duties,   daily summary and point of sale functions

· Thorough knowledge of fitness   software, assist members with questions, enter a guest and conduct point of   sale functions.

· Responsible for prospective   members follow up utilizing text message service and action list.

· Follow checklists, take the   initiative and assist other staff or departments, if needed.

· Initiate, develop and maintain   personalized relationships with members.

· Quickly and efficiently respond   to members’ questions, comments and concerns.

· Participates in the agency’s   Quality Improvement Program.

· Understands and upholds  CentroMed’s mission and values relating to ethics, integrity, safety,   corporate responsibility and objectives

· Actively participates in   maintaining high levels of excellent customer service internally and   externally

· Ensure the protection and   security of all personal, confidential and identifiable information in a   professional and responsible manner and carry out all measures to prevent   unauthorized disclosures. Demonstrating and maintaining the standards and   requirements of the Health Insurance Portability and Accountability Act   (HIPAA).

· Assists in training new   employees in performing their job duties as requested.

Requirements

QUALIFICATIONS:

High School diploma or equivalent

Must have customer service experience.

Basic Computer Skills.

PHYSICAL REQUIREMENTS

· Must be able to perform the essential functions of the position.

· Must be able to deliver excellent customer service, externally and internally

· Must be able to meet the attendance requirements of the position.

· Work must be performed at designated on-site location(s)

· Must not pose a threat to the health or safety of other individuals in the workplace.

· Physical ability to lift up to 20 pounds unassisted.