Production Control Coordinator
Additive Manufacturing
Posted on 3/15/2023
INACTIVE
AI-enabled marketplace for on-demand manufacturing services
Company Overview
Xometry's mission is to accelerate innovation by providing real-time, equitable access to global manufacturing capacity and demand. Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world.
AI & Machine Learning
Data & Analytics
Industrial & Manufacturing
Company Stage
N/A
Total Funding
$443.4M
Founded
2013
Headquarters
North Bethesda, Maryland
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 26%Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
- GED or High School Diploma
- 2 years of related experience to technical customer support
- Additive Manufacturing experience with a focus on Fused Deposition Modeling, Selective Laser Sintering, and/or PolyJet is preferred
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings, mechanical inspection methods preferred
- Ability to create and monitor production schedules
- Proficiency with MS Office Suite
- Exhibit to be a self-starter, work independently, and drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Must be able to multi-task and meet deadlines
- Strong communication skills (both oral and written) + ability to manage up and to the side
Responsibilities
- Support the successful fulfillment of customer contractual requirements related to delivery and quality from internal additive facility
- Monitor job status and perform early risk detection by monitoring issues triggered by the job tracking system
- Work continually to drive improvements to on time delivery
- Escalate quality and manufacturing issues to Engineering and Quality departments
- Assist Quality Engineers in the assessment of internal part rejection
- Monitor and manage shipping methods to ensure on time delivery
- Effectively communicate and interface with all key stakeholders, to include production team members, customers, engineering, quality management, and supply chain
- Provide excellent customer service by keeping customers updated on order status
- Participate & support department-wide initiatives to simplify and automate complex processes
- Other daily and back-up duties as assigned
- Performs all work in compliance with Xometry's quality and safety systems, policies and procedures