Compliance Manager

Regulatory Complaints

Posted on 5/6/2024

Cross River Bank

Cross River Bank

501-1,000 employees

API-driven banking and payment solutions

Financial Services
Data & Analytics

Compensation Overview

$155,000 - $165,000Annually


Edgewater, NJ, USA

Required Skills
  • 5+ years relevant experience in a federally or state chartered financial institution, credit union, or market intermediary
  • JD preferred
  • Strong knowledge of federal banking and consumer protection laws, rules and regulations, as well as industry best practices
  • Able to perform regulatory research and history of proactively identifying compliance risk and proposing potential solutions
  • Strong knowledge of operational processes and technologies utilized in banking
  • Proven track record showing ability to maintain high attention to detail while managing multiple assignments and competing priorities
  • Ability to develop and mentor relationships for junior team members and provide cross-training
  • Excellent communication skills with the ability to articulate complex problems and solutions through concise and clear messaging, both written and verbal
  • Strong interest in technology and innovation. Prior fintech experience a plus
  • Review regulatory complaint responses and investigations to ensure comprehensive reviews and documentation is received
  • Draft responses to the regulators and escalate potential issues in a timely manner
  • Oversee the intake, logging, and investigation of regulatory complaints, ensuring timely and accurate resolution
  • Coordinate with Fintech Partners and internal teams to gather information and address potential concerns or issues
  • Develop and maintain a complaint and call monitoring oversight program of the Bank’s Fintech Partners
  • Ensure all complaints are investigated in compliance with relevant law, rule or regulation
  • Develop and maintain a comprehensive complaint management system, including policies, and procedures
  • Monitor trends in complaints and identify areas for process improvement to reduce future regulatory risks
  • Act as the primary point of contact for regulatory agencies during complaint investigations
  • Train and support staff in complaint handling, complaint monitoring, call monitoring, and regulatory compliance
  • Provide reporting on complaint trends, key issues, and resolution outcomes to keep senior management and the Board informed
  • Provide management with recommendations on areas for improvement

Cross River combines a cutting-edge, API-driven banking infrastructure with a real-time core, enabling the development of customizable card programs alongside comprehensive credit, debit, and payment processing solutions. This firm stands out in the fintech sector for its commitment to delivering scalable and flexible financial services. The environment is geared towards constant technological advancement, promoting a culture of innovation that supports both personal and professional growth among its employees.

Company Stage

Series D

Total Funding



Fort Lee, New Jersey



Growth & Insights

6 month growth


1 year growth


2 year growth



Generous parental & leave policies

Completely subsidized health, dental, & vision insurance

Complimentary dry cleaning

On-site haircuts

Endless snacks

Company events