Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
The role is responsible for the development and maintenance of the Bank’s Regulatory Complaints process and monitoring and tracking of complaints and escalations from the Bank’s Fintech This role will be responsible for managing the three areas of monitoring and assessing compliance risks and controls implemented by the first line of defense or Fintech Partners. The role will be reporting and escalating control issues, breaches of policy, validating adequacy of remediation taken to address, and coordinating responses directly back to the Bank’s regulators. This role requires a thorough understanding of banking regulations, strong analytical skills, and the ability to interact with regulatory agencies. The ideal candidate is proactive, detail oriented, and possesses excellent communication skills.
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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