Account Supervisor

About VML Health: 

VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a ‘vertical’) that has the benefit of autonomy in management, but with support of non-health expertise. 

At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course.

Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call ‘radical empathy’.

VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live.  Get to the heart. Connect for life.

International Meetings and Science (IMsci), a division of VML Health, works with companies to build world-class healthcare and pharmaceutical brands among medical professionals and consumers, with a transmedia storytelling approach that covers medical education strategies.

What we're looking for:

The Account Supervisor (AS) serves as the authority and partner to their assigned client accounts for the company’s medical education products or services ensuring that all projects are progressing as needed, identifying additional client needs, and selling in new projects and services to meet those needs.

What You'll Do:

• Ensure team is adhering to internal processes (i.e, server filing, status reports and tracking, client communication documents, time sheet submission, editorial submissions, etc.).
• Understand current and future deliverables and set timelines and expectations for successful execution of projects.
• Establish a presence on the team through flawless execution, asking questions, volunteering for new experiences, making suggestions, and mentoring junior team members.
• Understand the requirements of a variety of medical education projects and share your knowledge with junior team members.
• Interact with and schedule services provided by outside vendors.
• Develop good working relationships with key opinion leaders.
• Engage with the client through clear written communications and participation in live meetings.
• Keep your manager informed of client activity/issues/opportunities.
• Get involved in brand planning and strategy sessions.
• Learn about the therapeutic markets to which the brands belong and proactively stay abreast of market trends and new product entries.
• Assist in the preparation of new business pitches and use them as a tool to further develop your presentation and strategic thinking skills.
• Participate in the development of breakthrough creative and innovative programs.
• Review materials to ensure high-quality agency output, reflective of consistently superior creative and innovative products and offer your opinions to the account team.
• Teach junior staff how to evaluate and comment on creative work.
• Identify new talent and technologies we can work with to support the creative needs for brands.
• Understand the impact of underperforming accounts.
• Ensure all team members are accurately booking hours to projects and engage in discussions about the need to run a financially healthy account.

Who You Are:

• Open and Collaborative: Champion team environments that are comfortable and encouraging.
• Problem Solver: Ensure quality control and assist with day-to-day problem-solving.
• Ego-less: Willing to wear many hats to ensure team success.

What You'll Need:

• 3+ years as a senior account manager with experience in executing medical education programs
• Strong executional skills
• Passionate about the medical education/communication business
• Effective written and oral communications skills
• Experience training junior staff
• Excellent interpersonal and listening skills
• Exercises sound judgment
• Manages time effectively and good multi-tasker
• Strong professional work ethic
• Displays a willingness to work overtime, travel, and attend off-hour events, etc.

What We Offer:

• Passionate, driven people: We champion a culture of people who do extraordinary work.
• Consciously cultivated culture: We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits: What we offer full-time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities: We aim to nurture a culture of real-time feedback, a growth-oriented mindset, and plenty of training opportunities through VML and WPP so you can continue to grow personally and professionally.

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