Full-Time

German Speaking Technical Support

Posted on 5/16/2024

PTW

PTW

1,001-5,000 employees

Global games services with localization, QA, support

Data & Analytics

Junior

Remote in UK

Required Skills
Communications
Customer Service
Requirements
  • Fluency in German & English
  • Strong communication skills
  • Knowledge of Computers
  • Self-motivated and proactive attitude
  • Logical and methodical approach
  • Good analytical and problem-solving skills
  • Experience in playing consoles or PC gaming
  • Tech-savvy mind
  • Customer Service or Technical IT/PC support background
  • Desire to provide excellent customer experience
Responsibilities
  • Provide world-class support to gamers and loyal customers
  • Answer customer queries with first-time resolution
  • Respond to queries within agreed response times
  • Resolve technical issues raised by customers
  • Communicate effectively with customers via non-voice and voice channels
  • Maintain exceptional responses and outstanding quality
  • Identify trends in customer queries

PTW is a global games services company offering quality assurance, localization, player support, art production, game development, and audio production services, with a focus on native linguistic expertise for localization and a commitment to excellence in audio production. Their technologies include in-house art production, game development, quality assurance testing, player support, and audio production leveraging a global workforce.

Company Stage

N/A

Total Funding

N/A

Headquarters

Marina del Rey, California

Founded

1994

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%