Full-Time

End User Technical Lead

Government

Posted on 1/11/2025

AT&T

AT&T

10,001+ employees

Telecommunications services including wireless and broadband

Consumer Software
Entertainment

Compensation Overview

$98.1k - $190kAnnually

Expert

Company Historically Provides H1B Sponsorship

Columbia, MD, USA

US Top Secret Clearance Required

Category
IT Support
System Administration
IT & Security
Requirements
  • A minimum of ten (10) years of experience as an IT engineer, specializing in the analysis of hardware systems for IT solutions.
  • A Bachelor’s degree in Communications Engineering, Computer Engineering, Computer Science, Information Systems, Mathematics, or a related field from an accredited institution is required. However, relevant experience may be substituted for the degree. Specifically, five (5) additional years of hardware engineering and testing experience can replace the need for a Bachelor’s degree.
  • Excellent communication, interpersonal, and leadership skills are essential, as the role involves coordinating with team members from project management, security, asset management, customer service, or help desk departments to solve problems and manage projects.
  • Required Clearance: TS/SCI with polygraph.
Responsibilities
  • Provide senior level Information Technology (IT) hardware engineering analysis and support, focusing on the desktop computing architecture for user devices, system configuration, testing, and integration.
  • IT Hardware Engineering Support: Includes both preventative and maintenance, deploying and installing hardware, and analyzing ticketing trends to propose solutions.
  • Collaboration and Planning: Involves working with Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs), preparing hardware specifications based on system requirements, and mentoring junior engineers.
  • Technical Documentation and Testing: Preparing engineering plans, technical design packages, functional and performance test plans, site installation, and test reports based on document requirements.
  • Configuration and Problem Solving: Developing standardized configurations and field troubleshooting methods for end user computing devices and peripheral equipment.
  • Management and Leadership: Assisting in the preparation of status reports, organizing desktop engineering efforts, providing leadership to junior engineers and systems administrators, and occasionally acting as the End User Services Manager.
  • Innovation and Service Improvement: Developing technology insertion plans to introduce new technologies and coordinating service improvement activities across people, processes, and technologies.

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company serves both individual consumers and businesses, offering various subscription plans that include options for unlimited data, which are popular for streaming and data-heavy activities. AT&T also bundles services, allowing customers to combine internet, TV, and phone services for convenience and cost savings. Revenue is generated mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which offers live TV and on-demand content. AT&T differentiates itself in a competitive market by providing a wide range of services and flexible plans to meet diverse customer needs.

Company Stage

IPO

Total Funding

$43.3M

Headquarters

Dallas, Texas

Founded

1876

Simplify Jobs

Simplify's Take

What believers are saying

  • AT&T's fiber network expansion could provide a competitive edge in broadband services.
  • The new customer service guarantee may attract customers from competitors lacking similar assurances.
  • Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

What critics are saying

  • The customer service guarantee may increase financial liabilities due to compensation for outages.
  • A recent data breach could damage AT&T's reputation and lead to customer churn.
  • Resistance to replacing landlines may impact customer retention and satisfaction.

What makes AT&T unique

  • AT&T offers a unique customer service guarantee, setting it apart from competitors.
  • The company is expanding its fiber network, enhancing broadband offerings in underserved areas.
  • AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts