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Engagement Manager
Confirmed live in the last 24 hours
San Francisco, CA, USA
Experience Level
Desired Skills
  • Experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently interface and build trust with scientists, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies
  • At least 5 years client facing implementation and/or consulting experience, with demonstrated record of successfully running large scale projects, ideally in the Life Sciences space
  • Proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects with superior project management, organizational, and time management skills
  • Functional understanding of SaaS as a product delivery mechanism including experience with agile, waterfall and hybrid implementation methodologies
  • Experienced in project management for multi-workstream enterprise software deployments including scope management, budget control, project and executive reporting, and project financials
  • Proficiency in project commercials including SOWs, budgeting, resourcing, and change orders
  • Independent, adaptable and can thrive in a fast-paced startup environment
  • Excellent interpersonal skills in verbal, written and presentation formats
  • Ability to work at customer site, or in the SF or Boston offices based on customer and project needs
  • BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology
  • Lead engagements and provide oversight for multiple of our largest customers, covering multiple projects, with a focus on delivery of scope on time, within budget, and with high quality outcomes
  • Work closely with Sales and Solutions teams to translate customer requirements into services agreements for implementation
  • Establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key collaborators
  • Partner with internal Benchling teams to translate client requirements, objectives, and goals into practical designs and build plans that can be delivered against
  • Lead the activities of the Benchling project team and drive execution of the project plan
  • Set clear expectations with internal and external team members, and hold them accountable for schedules and project results
  • Lead customer escalations, diagnose project issues and risks, develop contingency plans, and implement changes to drive risk mitigation
  • Actively handle project financials, including team utilization, budget vs actual hours, project margin, travel and other expenses
  • Run governance meetings and report regularly both internally and externally on project status, achievements, critical metrics, and deliverables
  • Identify, communicate, and work with sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work
  • Work with Product Management and Engineering to scope and price proof of concepts or new and unique solutions that encompass various aspects of the product including extensions and customizations
  • Document lessons learned and recommend process and methodology improvements to improve execution on future project
  • You will shape the long-term strategy and vision for the Enterprise services business
  • You will inspire your team to accelerate our growth within the world's largest biopharma companies by delivering magnificent Enterprise-caliber implementations and client experiences
  • You will mentor, coach, and champion your team as you help them grow their professional skills
  • You will run a profitable services business that doesn't sacrifice quality or customer success in doing so
  • You will be a respected cross-functional parter to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
  • You will be known as a standout colleague, always thinking about what's best for the company and team, and always willing to help those around you accomplish their goals

501-1,000 employees

Cloud platform for life science R&D
Company Overview
Benchling's mission is to accelerate life science for the benefit of humanity. The company is building a modern R&D software for biotechnology research.
  • Four months of fully paid parental leave
  • 401(k) plan
  • Remote working stipend
  • Yearly company-wide retreat
  • Monthly gym and wellness stipend
  • Commuter benefits
  • 100% premiums covered for health, dental, and vision
  • Weekly company social events
  • Flexible PTO and company-wide winter holiday shutdown
Company Core Values
  • Build a Lever - We choose to build tools and infrastructure that will help others make world-changing innovations.
  • Empower through Information - We believe that sharing information builds trust and enables better decision-making.
  • Rely on Tenacity - Dreaming big isn’t enough. We must make the most of every day by bringing the highest level of determination to our work.
  • Raise the Bar - We’re dedicated to creating a place where everyone feels challenged to improve.