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Full-Time

AWS Solution Architect

Posted on 7/11/2024

NeuraFlash

NeuraFlash

201-500 employees

Provides AI-powered business transformation solutions

Consulting

Expert

Canada

Category
DevOps & Infrastructure
Cloud Engineering
Solution Engineering
Sales & Solution Engineering
Required Skills
Agile
Python
Sales
Communications
Management
Node.js
Java
Salesforce
AWS
Customer Service
SCRUM
Requirements
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator
Responsibilities
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS and participate in deep architectural discussions
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimates
  • Translate customer requirements into contact center design, leveraging best practices and other AWS Services
  • Oversee and mentor technical teams to ensure proposed solutions are delivered on time and budget
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly
  • Drive best practice contact center design into solution delivery
  • Manage all aspects of project and customer communications
  • Deliver customer end user training and documentation
  • Lead vision and strategy discussions with contact center and customer service leadership

At NeuraFlash, employees have the opportunity to be at the forefront of AI-powered business solutions utilizing platforms like Salesforce and Amazon Web Services. This focus on cutting-edge technology and comprehensive service offerings, from Field Service to AI Experiences and beyond, positions the company as a leader in transformative business technology. The diversity of projects and the use of advanced tools such as Amazon Connect and Tableau CRM ensure a dynamic and enriching work environment.

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Burlington, Massachusetts

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

11%

2 year growth

36%
INACTIVE