Brand & Product Integrity Advisor

ExxonMobil’s affiliates in India

ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. 

ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.

The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.

To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.

What will you do

• Serve as subject matter expert and provide guidance to ExxonMobil Asia Pacific Supply Chain on Quality Management Systems E.g. Brand & Product Integrity System (BPIMS), Global Product Quality Management System (GPQMS), etc.
• Provide guidance, support and coordinate activities to maintain compliance of Quality Management Systems (e.g. BPIMS, GPQMS) within ExxonMobil Supply Chain, JV sites (where applicable), and Third Party sites including laboratory activities, consistent with defined global and industrial standards.
• Engage in Community of Practices (COP), share and adopt cross region / functions’ best practices, and provide cross region support (if needed)
• Support Supply Chain organizational competency in Product Quality for Third Party Oversight

Key Responsibilities

• Provide Support on Quality Management Systems
  • Identify and support quality improvement initiatives. Assist prioritization and pace.
  • Represent Supply Chain Product Quality on Quick Response Teams (QRT) and Emergency Support Group (ESG)
  • Support other quality management systems related aspects and change management at Third Party Sites on responses to product quality or customer specific requirements as needed.
  • Support complex operational issue resolution/troubleshooting efforts to ensure compliance and mitigate risk.

• Support Case Management and Investigations
  • Support product quality, product representation and case incidents investigations.
    • Focal point for high impact and high risk incidents and Customer Disputes/Complaints.
    • Recommend and review correction actions.
    • Escalate to appropriate Logistics and S&OP management as needed.
    • Support cross-region case handling escalation as needed.
  • Support case trend data analysis.
  • Support and provide guidance to AP Compliance Analyst on case management and investigation process.

• Regional Stewardship

• • Support AP Supply Chain Leadership Team with performance updates, learning insights, and improvement plans.
  • Provide Brand & Product Integrity (BPI) guidance to Planning & Budgeting cum stewardship process.
  • Attend Integrated Supply Chain Team /Regional Quality Team meetings to present trend analysis of cases and root causes

• Oversee Execution and Reporting of Regional Quality Management System Assessments
  • Lead, prepare, participate and drive gap closures for Supply Chain BPIMS / GPQMS / GPIMS External Assessment.
  • Support 3PI Advisors and Logistics Advisors on external/independent assessments including training, field support and steward gap closure for Third Party Product Integrity Management System (3PIM) External Assessments and 3P Self-Assessments as needed.
  • Support BPI requirements during Internal Audit, 3rd Party Contractor Audits, Customer Audit, and Industry Audits.
  • Support Quality Practices & Guidelines (QP&G) for Third Parties:
    • Focal point for EMBSI and ensure compliance activities and executed timely and effectiveness.
    • Manage laboratory information between Global QA Laboratory Lead, 3PIM Advisors and Supply Chain teams, and provide training as needed.
    • Facilitate training needs to equip 3PI Advisors with knowledge to perform gap analysis for value chains.
    • Support 3PI Advisors with internal assessments by Third Party Finish Product Supplier and Third Party Toll Blender/Fillers’ labs as needed.

Support Organizational; Competency Development

• • Provide training to 3PI Advisors and Supply Chain teams.
  • Facilitate Brand & Product Integrity (BPI) network activities in the region.
  • Manage BPI Knowledge Hub and drive knowledge sharing.

• Participate in various Quality Team meetings

• • Participate in Business Unit (BU) product quality team (PQT) meeting as needed.
  • Participate in Global Supply Chain Quality Community of Practice (QCoP) meeting.
  • Follow-up on QCoP/PQT initiatives and decision.
  • Focal point between QCoP/PQT and AP Supply Chain teams.
  • Represent AP Supply Chain on Product Quality Standards and Best Practices development.

About You

Skills & Qualifications

• University degree required, with an engineering/chemistry degree preferred.
• Minimum of 4 years of experience with chemical laboratory and/or manufacturing experience preferred.
• Understanding of principles of ExxonMobil and/or Industry Quality Management Systems preferred.
• Knowledge of the Chemicals, Lubricants & Specialties business, product applications and Logistics Operations experience an added advantage.
• Risk & change management experience and skills preferred.
• Demonstrate sound business judgment, strong problem solving and analytical skills, and customer focus as required for effective case management.
• Strong interpersonal effectiveness with ability to communicate cross functionally at various levels of the organization and influence others.
• Strong team player with effective communication skills and ability to influence without authority.

Key Interfaces

• Supply Chain Logistics, Sales & Operations Planning, Site Supply Chain managers and teams
• Supply Chain Global Quality & Service Manager and Planner
• Regional Sales and Product Management Teams
• Regional Marketing BPIMS team, Technical Response Advisor, BPI Systems Compliance Advisors
• ISO, IATF Compliance Advisor
• Regional Technology Solution Professionals
• Laboratory System and Process Advisor
• ExxonMobil Biological Sciences Institute (EMBSI)

Your Benefits

EEO Statement

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

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ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.

Job Group

Job Group Capability

Functional Skills