Full-Time

Helpdesk Specialist

Posted on 12/1/2025

Deadline 11/19/27
Commonwealth Financial Network

Commonwealth Financial Network

1,001-5,000 employees

Back-office platform for independent financial advisors

Compensation Overview

$65.9k - $79.1k/yr

Waltham, MA, USA

Hybrid

Hybrid role; remote on Wednesdays and Fridays.

Category
IT & Security (1)
Required Skills
TCP/IP
Microsoft Azure
LDAP
Computer Networking
iOS/Swift
Android Development
Requirements
  • Three or more years of experience working in a technical support role.
  • Knowledge and experience troubleshooting basic-to-advanced Windows 10/11 operating system and browser problems.
  • Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Microsoft Outlook functionality and protocols involved with connecting to Exchange.
  • Knowledge of Active Directory, Azure, and domain environments.
  • Experience in providing mobile device support (iOS, Android).
  • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners.
Responsibilities
  • Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products.
  • Prioritizing and processing help requests to identify and resolve technical issues.
Desired Qualifications
  • CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred.
Commonwealth Financial Network

Commonwealth Financial Network

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Commonwealth Financial Network serves as a back-office partner for independent financial advisors, providing a broker-dealer platform, technology, compliance support, investment research, and other operational services. Its offering works by acting as the backend infrastructure that handles back-office tasks, regulatory compliance, research, and platform services so the advisor can focus on client relationships and investment decisions. It differentiates itself through an advisor-owned, privately held culture with a history of high service standards and strong advisor satisfaction, and it expanded to support independence before being acquired by LPL Financial in 2025 while continuing to operate as a separate brand. The goal is to enable independent financial professionals to run successful, client-focused advisory practices without the burden of heavy back-office operations.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$2.7B

Headquarters

San Diego, California

Founded

1979

Simplify Jobs

Simplify's Take

What believers are saying

  • Zocks AI partnership boosts advisor productivity with client intelligence.
  • LPL acquisition adds 2,900 advisors and $285B assets to $1.7T platform.
  • 2026 outlook projects U.S. economic growth supporting advisor expansion.

What critics are saying

  • Over 500 advisors departed since March 2025, hitting 18% attrition.
  • $93M SEC settlement exposes undisclosed $136M conflicts from 2014-2018.
  • Nearly $1B assets exit to Cetera, Osaic, Raymond James ahead earnings.

What makes Commonwealth Financial Network unique

  • Commonwealth founded in 1979 by Joe Deitch as advisor-focused broker-dealer.
  • Privately held until LPL's $2.7B acquisition completed August 2025.
  • Ranked number one in independent advisor satisfaction for decades.

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Benefits

Health Insurance

401(k) Retirement Plan

Performance Bonus

Tuition Reimbursement

Flexible Work Hours

Hybrid Work Options

Company News

Raymond James
Feb 10th, 2026
Raymond James welcomes Wisconsin advisor team managing approximately $730 million in assets.

Raymond James welcomes Wisconsin advisor team managing approximately $730 million in assets. ST. PETERSBURG, Fla. - Raymond James recently welcomed a team of six financial advisors to Raymond James Financial Services (RJFS) - the firm's independent advisor channel - according to David Sisemore, Midwest division director for RJFS. The team, which includes Russell Olson, Christopher Lamal, Raymond Krusic, Ryan Spiering, Brian Craig and Nicole Krusic, arrives from Commonwealth Financial Network where they managed approximately $730 million in client assets. As Financial Consulting Services, Inc., based in Green Bay, Wisconsin, they provide holistic financial planning and guidance to a variety of clients, specializing in business owners, corporate executives and retirees. They are joined by branch operations manager Amanda Hanley and branch professional Renate Diedrick. "After nearly three decades helping families focus on what matters most, Raymond James' people-focused culture and innovative resources made for an easy next step for our practice," said Olson. "The firm's modern tools and private wealth capabilities give our team the support to continue tailoring strategies that reflect each client's goals in an impactful way." Olson began his financial services career in 1997 and joins RJFS after 13 years at his previous firm. He holds a bachelor's degree in business administration from St. Norbert College and a master's degree in financial markets from the Illinois Institute of Technology in addition to the Certified Private Wealth Advisor(R) designation. Lamal is a CERTIFIED FINANCIAL PLANNER(R) professional with 27 years in the financial services industry. His experience is backed by a bachelor's degree in banking and finance from the University of North Florida. Raymond, father to Nicole, has over 35 years of experience in financial services and joins RJFS after six years with Commonwealth. In addition to his tenure, he earned a degree in industrial and operations engineering from the University of Michigan. A Wisconsin native, Spiering began his career in 2020 at Thrivent Investment. He holds a bachelor's degree from the University of Wisconsin-Platteville. Craig has spent over 23 years in the financial services industry. His experience is backed by a bachelor's degree in business administration from the University of Wisconsin-Oshkosh alongside the CERTIFIED FINANCIAL PLANNER(R) designation. Nicole graduated from the University of Wisconsin-Madison with a bachelor's degree before pursuing a Juris Doctor at the University of Law in London, England. She has three years of financial services industry experience. About Raymond James Financial Services Raymond James Financial Services, Inc. (RJFS), member FINRA/SIPC, is a financial services firm supporting independent financial advisors nationwide. Since 1974, RJFS provides a wide range of investment and wealth planning-related services through its affiliate, Raymond James & Associates, Inc., member New York Stock Exchange/SIPC. Both firms are wholly owned subsidiaries of Raymond James Financial, Inc. (NYSE-RJF), one of the nation's premier diversified financial services companies with financial advisors throughout the United States, Canada and overseas. Total client assets are approximately $1.77 trillion as of Dec. 31, 2025. Additional information is available at raymondjames.com. Securities offered through Raymond James Financial Services, Inc., member FINRA/SIPC. Investment advisory services are offered through Raymond James Financial Services Advisors, Inc. Financial Consulting Services, Inc., is not a registered broker/dealer and is independent of Raymond James Financial Services. Investments & Wealth Institute(TM)(The Institute) is the owner of the certification marks "CPWA(R)" and "Certified Private Wealth Advisor(R)". Use of the CPWA(R) or Certified Private Wealth Advisor(R) signifies that the user has successfully completed IMCA's initial and ongoing credentialing requirements for wealth advisors. Certified Financial Planner Board of Standards Center for Financial Planning, Inc. owns and licenses the certification marks CFP(R), CERTIFIED FINANCIAL PLANNER(R), and CFP(R)(with plaque design) in the United States to Certified Financial Planner Board of Standards, Inc., which authorizes individuals who successfully complete the organization's initial and ongoing certification requirements to use the certification marks. Raymond James and its advisors do not offer legal advice. You should discuss any legal matters with the appropriate professional.

Yahoo Finance
Feb 4th, 2026
Commonwealth settles SEC share class lawsuit for $93M after failing to disclose conflicts of interest

The Securities and Exchange Commission has reached a settlement with Commonwealth Financial Network, ending a legal dispute that began in 2019. The SEC originally charged the Massachusetts-based independent broker/dealer with failing to disclose conflicts of interest when recommending certain mutual fund share classes to clients. According to the original order, Commonwealth had a revenue-sharing agreement with its clearing broker that generated more money when clients were placed in certain share classes, which were sometimes more expensive than alternatives. Between 2014 and 2018, the firm received approximately $136 million from these arrangements whilst not alerting clients to the conflicts. The SEC and Commonwealth filed a joint motion last month to extend the stay until 31 March. US District Judge Indira Talwani granted the extension on Monday. Settlement details were not disclosed.

AdvisorHub
Dec 11th, 2025
Commonwealth Sale Has Spurred Over 500 Advisor Departures, 16 New RIAs

Commonwealth sale has spurred over 500 advisor departures, 16 new RIAs. (L-R) Steven and Scott Schlegel, along with Brent Dunn, left Commonwealth in October to launch SchlegelDunn as an independent RIA. LPL Financial's purchase of Commonwealth Financial Network is reshaping the independent landscape as former Commonwealth advisors have opened at least 16 new RIAs and more than 500 have decamped to other firms since March. Around 520 individual advisors have left Commonwealth between April and November, excluding those in junior and support positions, according to a review of registration records maintained by advisor database Fintrx, LinkedIn profiles and company websites. Those departures would represent almost 18% of the 2,900 advisors that LPL said worked at Commonwealth when the deal was announced. It is not clear what portion the brokers represent of the $305 billion in assets under management at Commonwealth, although several billion-dollar teams are included in the departure tally. Despite the attrition, LPL executives as of October maintained a 90% retention target. That month, LPL CEO Richard Steinmeier said the San Diego-based broker-dealer had already received commitments from Commonwealth advisors representing 80% of firm assets. On Tuesday, he acknowledged that convincing Commonwealth advisors to stay has taken more time and effort than anticipated. LPL expects to have all committed assets transitioned by late 2026. An LPL spokesperson declined to comment on the figures and referred to executives' remarks in the October earnings call regarding retention. Industry headhunters and rival firms have targeted Commonwealth brokers and sought to contrast its small-firm service model and culture with LPL, the largest broker-dealer in the country. "LPL clearly sees the alignment with acquiring Commonwealth," said Julian Baneux, CEO of RIA Catalyst, which advises firms looking to acquire RIAs. "But you will see continual friction between a larger institution that has a certain culture they embody and an acquisition target where the top producers may not be getting that same cultural alignment that they believe to be there." Despite its size, Raymond James Financial, which has almost 9,000 brokers, has been one of the primary beneficiaries of LPL's losses and recruited 123 former Commonwealth brokers and advisors. Another 77 Commonwealth brokers joined the independent contractor channel of a smaller firm, Austin, Texas-based Kestra Financial, which has around 1,300 registered individuals. Fairfield, Iowa-based independent broker-dealer Cambridge Investment Research attracted another 40 from Commonwealth, including five who joined through an affiliated RIA. Summit Wealth Group, Cetera, Farther and Osaic have each recruited around two dozen Commonwealth advisors over the same period. RIA Merit Financial Advisors has scooped up 14. Arkadios Wealth Advisors, &Partners and Savvy have added eight each, and seven others joined both Bryn Mawr Trust Advisors and Equitable Advisors. Departures ramped up this summer and peaked in October when more than 120 Commonwealth advisors exited, according to a review of Fintrx data. The number of exits dropped slightly in November. The advisors who established newly independent RIAs have all left Commonwealth since early June, and at least six firms have transitioned a combined $2.4 billion in client assets, according to a review of Form ADV filings. Most chose to custody with Fidelity's National Financial Services, Altruist, Schwab Advisor Services or Raymond James. Steven T. Schlegel, who left Commonwealth in October to launch SchlegelDunn in Plano, Texas, with his twin brother and another advisor, said he had "no hard feelings" about his former firm's decision to sell but said it put them at a crossroads. "We had a terrific relationship with Commonwealth," he said. "But once they announced that they were selling to LPL...it kind of forced us to realize that, one way or another, things were going to change." Schlegel, whose team managed around $265 million, chose Raymond James as their custodian. He said the decision to strike out on their own ultimately came down to cost and the ability to cut expenses by about 70% compared to what the portion of revenue they were paying for services at Commonwealth. "That was our incentive to go ahead and do the work to disrupt," Schlegel said. Baneux noted that the advisors who have left are fighting a tide of industry consolidation that has only ramped up as M&A has surged among independent RIAs. About a quarter of advisors are registered with one of five large firms, including Merrill Lynch, Edward Jones, Morgan Stanley, Fidelity and LPL, he said. "That's an insane consolidation," Baneux said. "As they move away from the bureaucracy of these larger institutions and the lack of autonomy and control and, frankly, toward better payouts... you will see a lot of advisors choosing to go to a large RIA or starting their own firm."

AdvisorHub
Nov 14th, 2025
Merit Lures RIA, Retirement Execs From Commonwealth, Osaic

Merit lures RIA, retirement execs from Commonwealth, Osaic. Alex Hansen (L) and Brian Brashaw have joined Merit from Commonwealth and Osaic. Atlanta-based Merit Financial Advisors has hired executives from Commonwealth Financial Network and Osaic, according to an announcement In Boston, Alex Hansen is joining Merit from Commonwealth to fill the new role of chief advisor success officer. He will act as a liaison between the firm's leadership and Merit's approximately 150 registered advisors to connect them with "resources, technology and support" to help them grow, according to the announcement. "Advisors are very busy people," Hansen said in an interview. "Sometimes the ability of the mothership, for lack of better phrasing, to communicate all the things that are available is difficult." At Commonwealth, Hansen had been senior vice president of RIA solutions. He previously worked as a compliance officer for Dynasty Financial Partners, Citigroup and Raymond James Financial between 2011 and 2021. Merit President Kay Lynn Mayhue said in a statement that the role is a "key piece" of the firm's overall growth plan. In Omaha, Nebraska, Brian Brashaw has joined Merit to lead the retirement business as its first vice president of employer plan solutions. Most recently, Brashaw led a retirement plan business at Osaic that oversaw around $80 billion in plan assets. Brashaw said in an interview that he will be focused on "centralizing and institutionalizing" Merit's retirement plan business for advisors who have the opportunity to work with those clients or those looking to that area. Nationwide, the number of 401(k) plans is expected to climb by 40% by 2030 due to state mandates and the Secure Act 2.0, according to the announcement, which cited statistics from Cerulli Associates. "This is a growing area of need for our clients," Merit CEO Rick Kent said in a statement. "This will also allow Merit to expand our business owner planning opportunities from benefits to executive comp to succession." Merit oversees almost $21 billion in assets, including $15.8 billion in advisory, $2.65 billion in brokerage and $2.3 billion in retirement assets. The firm has completed 12 deals over the last 11 months, adding more than $5.8 billion in assets and a variety of practices with niche expertise. The RIA has been minority backed by Constellation Wealth Capital, a serial RIA investor launched by industry veteran and former Emigrant Partners CEO Karl Heckenberg last year, since July.

GlobeNewswire
Aug 1st, 2025
LPL Financial Closes Its Acquisition of Commonwealth Financial Network

LPL Financial closes its acquisition of Commonwealth Financial Network.

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