Full-Time
Customer Success Manager
Marketing Services-Hybrid
Posted on 10/21/2025
Experian
1-10 employees
Venture capital arm funding data startups
No salary listed
Melbourne VIC, Australia
Hybrid
Hybrid model with in-office days in Southbank, VIC; ANZ region focus.
 Sales & Account Management (5) |
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- Authenticity to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
- Confidence to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and lead user adoption
- A keen interest in data, customer segmentation and its applications
- This role would suit someone with a min 2+ years of experience (or mixture of both) and University qualified
- Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel)
- Strong experience solving enterprise technology and data challenges
- Proven record of over-achievement and exceeding expectations
- Experience organizing and prioritizing your own tasks, project management
- Experience managing relationships with a range of customers
- Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy
- Record of over-achievement and exceeding expectations
- Subject Matter Expertise: Marketing Technology, Digital media buying landscape, Segmentation
- Maintain a high level of customer satisfaction and retention.
- Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams
- Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.
- Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.
- Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients.
- Develop a trusted advisor relationship with partners and exec sponsors
- Running client workshops & webinars where required
Experian Ventures is the venture capital arm of Experian, a global information services company. It provides investment capital and strategic partnerships to startups, helping them grow by leveraging Experian’s data assets, technology, and global network. The fund focuses on backing entrepreneurs who can disrupt data- and tech-driven markets, using Experian’s platforms and reach to accelerate portfolio companies. Unlike standalone funds, it differentiates itself with access to Experian’s scale, data resources, and worldwide offices, enabling closer collaboration and faster go-to-market support. The goal is to fund and mentor startups that can shape the future of information services while expanding Experian’s ecosystem and influence across regions.
Company Size
1-10
Company Stage
N/A
Total Funding
$82M
Headquarters
Costa Mesa, California
Founded
1995
Simplify's Take
What believers are saying
- Palenca projects 20 million verifications in 2026, expanding credit to Mexican underserved segments.
- Snapchat's Q1 2026 integration leverages 110 million US users for AI financial tool engagement.
- KYC360 acquisition bolsters UK fraud compliance with enhanced verification capabilities.
What critics are saying
- UK FCA's June 2026 KYC ledger obsoletes KYC360, slashing 15-20% UK revenue in 6-12 months.
- VantageScore 4.0 erodes FICO volumes as Zillow diverts screening in 6-12 months.
- Mastercard's Finicity open banking bypasses Court Ventures data for 33 million thin-file consumers.
What makes Experian unique
- Experian Ventures invests in AI-driven fintech like Palenca's income verification since 2016.
- Experian integrates VantageScore 4.0 into Connect API for inclusive rental screening with Zillow.
- Experian merges first- and third-party data via fullthrottle.ai for automotive marketers.
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Benefits
Remote Work Options
Professional Development Budget
Company News
Palenca, a Mexican income verification platform for financial institutions, has raised $4 million in a Series A round led by Experian, with participation from Foundation Capital, Gilgamesh Ventures and Dhow Ventures. The company addresses a critical gap in Mexico's financial inclusion: the lack of reliable income data prevents credit expansion to new segments. Without verifiable income information, financial institutions must either limit their reach or assume greater risk. Palenca's platform validates income from various sources, including informal employment, to integrate them into credit and risk decisions. The funding will develop new data products, expand income source validation and strengthen predictive models using artificial intelligence. The company processed nearly 5 million verifications in 2025 and projects reaching 20 million this year, enabling banks to extend credit to previously excluded populations.
Experian has enhanced its Connect API platform to offer VantageScore 4.0 for rental screening, enabling property managers, landlords and screening providers to use the modern credit scoring model when evaluating prospective renters. Zillow is amongst the platforms now using VantageScore 4.0 through the platform. The enhancement follows the Federal Housing Finance Agency's recent approval of VantageScore 4.0 for mortgage decisions, creating greater consistency across the housing journey. VantageScore 4.0 combines trended credit data with machine learning and can score approximately 33 million consumers who may have been unscoreable under older models. The model uses trended credit data, rental payment history and alternative data to reflect consumers' financial behaviours across 24 months, offering greater accuracy and more inclusive scoring for renters with thin credit files.
FullThrottle Technologies has partnered with Experian Automotive to integrate Experian's in-market automotive audiences into the fullthrottle.ai self-service platform. The collaboration enables auto marketers to combine first-party data with third-party audience intelligence in a single environment. Through the integration, advertisers can access Experian's curated audiences—including lifestyle, purchase intent and behavioural segments—directly within fullthrottle.ai's demand-side platform. Marketers can combine these with verified first-party data and build campaigns in a closed-loop environment connecting audience insights to performance measurement. Experian's consumer marketing data covers insights on over 250 million US individuals. The partnership aims to deliver smarter targeting and stronger attribution whilst maintaining privacy standards for automotive dealers and marketers.
AutoUnify, a connectivity toolkit enabling AI agents to interface with automotive retailers, has announced a strategic investment from Experian. The partnership combines AutoUnify's connectivity platform with Experian's fraud prevention and identity verification technology to create secure, real-time automotive transactions. The collaboration aims to establish infrastructure for AI-driven automotive commerce, allowing AI systems to manage end-to-end customer journeys. AutoUnify provides the connectivity layer for communication across automotive platforms, whilst Experian contributes decisioning technology and fraud expertise. Based in Santa Monica, California, AutoUnify is backed by Porsche, UP Ventures and Experian Ventures. The funding will support product innovation, expand integrations and accelerate development of AI-driven automotive applications, including tools for vehicle shopping and service scheduling.
Experian has acquired KYC360 in the UK and Ireland to enhance its fraud and financial crime compliance capabilities. This acquisition will strengthen Experian's ability to verify and update customer and business information, crucial for preventing financial crime.