Full-Time

Customer Support Assistant / Shipping Coordinator

iDeals Virtual Data Rooms

iDeals Virtual Data Rooms

201-500 employees

Secure, intuitive platform for confidential document sharing during


Junior, Mid

London, UK

Requirements
  • Fluent English proficiency (C1-C2 Level)
  • Eligibility for legal employment in the United Kingdom (citizenship or relevant visa status)
  • Advanced skills in MS Windows and Adobe Acrobat
  • Experience with request processing tools such as ticketing systems and CRMs
  • Proficiency with office technology (printers, DVD-RW, Wi-Fi routers)
  • Minor software/hardware troubleshooting
  • Readiness to perform routine tasks with a high sense of responsibility
  • Ability to respond promptly to requests and accurately follow instructions
  • Strong attention to detail, punctuality, and commitment to scrupulous work
  • High self-discipline, autonomy, and self-management
Responsibilities
  • Process and accurately record flash drive orders within specified time frames
  • Perform quality checks to ensure data relevance and prepare certificates
  • Prepare parcels with flash drives, arrange courier service (iStorage, DHL, FedEx), and control shipments
  • Manage stock replenishment of blank flash drives and stationery
  • Provide office management and administrative support (equipment setup, ordering supplies)
  • Continuously improve the flash drive order process through optimization
  • Execute additional tasks as assigned by the Customer Support Team

iDeals Virtual Data Rooms

iDeals Virtual Data Rooms

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iDeals is a trusted provider of Virtual Data Room solutions, offering secure, user-friendly platforms for confidential document sharing and corporate deal management. Their commitment to service excellence is evident in their responsive customer support, comprehensive training, and robust security measures, which have been independently certified for over a hundred controls. With a focus on simplifying complex processes, iDeals has successfully supported a multitude of high-value projects, making it a leader in its industry.

Company Stage

N/A

Total Funding

N/A

Headquarters

Kecamatan Sukmajaya, Indonesia

Founded

2008

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-1%

2 year growth

4%